At a Glance
- Tasks: Screen and assess participants for clinical trials while maintaining a database.
- Company: Fortrea's Clinical Research Unit, a leader in life-saving medicine research.
- Benefits: Flexible hours, gain experience in clinical research, and work in a supportive environment.
- Other info: Full training provided; dynamic role with opportunities for personal growth.
- Why this job: Make a real impact on patient safety while enjoying a flexible work schedule.
- Qualifications: Strong communication skills and a GCSE-level education; call centre experience preferred.
The predicted salary is between 12 - 15 € per hour.
Looking for flexible work where your phone skills can help make new medicines safer for patients? Fortrea's Clinical Research Unit in Leeds is where life-saving medicines begin their journey. You’ll be part of a team that asks one crucial question: will this new medicine be safe? If you enjoy working in a fast-paced environment, speaking with people and contributing to meaningful research while keeping flexibility in your schedule, this could be a great fit.
This is a Bank (0-hours) position, where work is offered based on clinic demand. Office-based job at our Drapers Yard Clinical Research Unit, just a 7-minute walk from the train station. Shifts are typically available Monday to Friday during office hours, with the potential for occasional late shifts (up to 8 PM) and some Saturdays. During busier periods, you could work up to 37 hours per week; however, the number of hours offered can vary from week to week depending on operational needs. This role offers the opportunity to gain experience in a clinical research environment, supporting important studies while working flexibly around other commitments.
ON A NORMAL DAY, YOU WILL…
- Build and maintain Fortrea´s Study Participant database of healthy volunteers and patients for clinical trials.
- Phone Screening new study participants and be an active LISTENER: collect participant’s demographic data, performing medical history questionnaires, create new profiles in the database, accurately entering individual´s information in the system.
- Assessing Suitability: You’ll assess the suitability of potential participants and match them to the right clinical trial based on their medical history and therapeutic indication.
- Explaining Studies: Effectively communicate the importance of the clinical trial to participants, ensuring they fully understand all necessary details before making the decision to participate.
- Scheduling Appointments: Organize appointments for qualified participants ensuring all logistical arrangements are coordinated efficiently.
WHO YOU ARE
This 0-hours role is well suited to someone with strong communication skills who enjoys working in a structured phone-based environment:
- Previous Call Centre experience is ideal. We´ll also consider applications from customer service, retail sales, technical support, help desk or similar fields.
- Excellent communication skills: You'll be an empathetic listener, able to respond confidently to volunteers' emotions while maintaining professionalism and courtesy.
- IT proficiency: Basic knowledge of Microsoft Office (Outlook, Word, Excel).
- Education: You should have at least a GCSE-level education.
The nature of the work is fast-paced, and priorities change rapidly, last minute deadlines are not uncommon, so you are confident adapting to change and prioritizing. While experience in clinical trials is a bonus, it’s not a necessity: we provide full training with our doctors to teach you everything you need to know. This is a fantastic opportunity to be part of a pioneering company and contribute to groundbreaking medical research. Apply now and be part of an extraordinary journey!
Call Centre Agent Bank in Leeds employer: Fortrea
Fortrea's Clinical Research Unit in Leeds offers a dynamic and flexible work environment where your phone skills can directly contribute to the safety of new medicines for patients. With a strong emphasis on employee growth, you will receive comprehensive training and support while working alongside experienced professionals in clinical research. Enjoy the convenience of our office location just a short walk from the train station, and the opportunity to balance your work with other commitments in a meaningful role that truly makes a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent Bank in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fortrea and its mission. Understanding their work in clinical research will help you connect your skills to their needs and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, try doing mock calls with friends or family. Focus on being an active listener and responding empathetically, just like you would with potential study participants.
✨Tip Number 3
Be flexible and ready to adapt! In a fast-paced environment like Fortrea's, things can change quickly. Show that you're comfortable with last-minute adjustments and can prioritise tasks effectively during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Fortrea. Don’t miss out on this opportunity!
We think you need these skills to ace Call Centre Agent Bank in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Call Centre Agent role. Highlight any previous phone-based work or customer service experience, as this will show us you’re a great fit for our team.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re interested in working with Fortrea and how your skills can contribute to our mission. Be genuine and let your personality shine through – we love to see enthusiasm!
Showcase Your Communication Skills:Since this role is all about effective communication, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to demonstrate your listening skills by addressing the specific requirements mentioned in the job description.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Fortrea
✨Know the Role Inside Out
Before your interview, make sure you understand the specifics of the Call Centre Agent role at Fortrea. Familiarise yourself with the responsibilities like phone screening and assessing participant suitability. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, prepare examples from your past experiences where you've effectively communicated with customers or clients. Highlight your active listening skills and how you've handled difficult conversations, as these will be crucial in a clinical research environment.
✨Demonstrate Flexibility and Adaptability
Given the nature of the 0-hours contract, it's important to convey your flexibility. Be ready to discuss how you've managed changing priorities in previous roles and how you can adapt to the fast-paced environment at Fortrea. This will reassure them that you can handle the demands of the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, or what a typical day looks like. This not only shows your interest but also helps you gauge if the role is the right fit for you.
