At a Glance
- Tasks: Screen and assess participants for clinical trials, ensuring their safety and suitability.
- Company: Fortrea, a leader in clinical research with a focus on innovative medicines.
- Benefits: Competitive salary, monthly bonuses, 25 days holiday, healthcare, and flexible benefits.
- Other info: Dynamic work environment with full training provided and opportunities for career growth.
- Why this job: Join a team making a real difference in medicine and patient safety.
- Qualifications: Strong communication skills and a willingness to learn; previous call centre experience is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Competitive basic salary + monthly bonus. Office based, Leeds. 25 days holiday (+ public holidays), pension, healthcare insurance, life and accidental death insurance, income protection insurance, employee discounts, and flexible benefits.
What if your telephone skills are what we need to make new medicines safer for patients? Fortrea's cutting-edge Clinical Research Unit in Leeds is dedicated to Phase I clinical trials, where life-saving medicines begin their journey. You’ll be part of a team that asks one crucial question: will this new medicine be safe? Every day, you'll witness groundbreaking research in action. And when a medicine you've worked on is approved, you'll know you've helped change lives across the globe.
We are growing our Clinical Trials Call Centre team and now seeking our next Call Centre Recruiter. This is a full-time, permanent job: You will work a 37-hour week, typically from 8 AM to 4 PM, and we need you to be flexible to work extended hours on two days per week (8 AM–8 PM).
ON A NORMAL DAY, YOU WILL…
- Build and maintain Fortrea’s Study Participant database for clinical trials.
- Phone Screening new study participants and be an active LISTENER: collect participant’s demographic data, perform medical history questionnaires, create new profiles in the database, accurately enter individual’s information in the system.
- Assess the suitability of potential volunteers and match them to the right clinical trial based on their medical history and therapeutic indication.
- Effectively communicate the importance of the clinical trial to participants, ensuring they fully understand all necessary details before making the decision to participate.
- Organize appointments for qualified participants ensuring all logistical arrangements are coordinated efficiently.
WHO YOU ARE
- This job relies heavily on your communication and telephone skills: Previous Call Centre experience is ideal, but we’ll also consider applications from customer service, retail sales, technical support, help desk or similar fields.
- Excellent communication skills: You'll be an empathetic listener, able to respond confidently to volunteers' emotions while maintaining professionalism and courtesy.
- IT proficiency: Basic knowledge of Microsoft Office (Outlook, Word, Excel).
- Education: You should have at least a GCSE-level education.
- The nature of the work is fast-paced, and priorities change rapidly, last minute deadlines are not uncommon, so you are confident adapting to change and prioritising.
- While experience in clinical trials is a bonus, it’s not a necessity: we provide full training with our doctors to teach you everything you need to know.
Call Centre Agent employer: Fortrea
Fortrea is an exceptional employer, offering a competitive salary and a comprehensive benefits package that includes generous holiday allowances, healthcare, and flexible benefits. Located in Leeds, our state-of-the-art Clinical Research Unit fosters a collaborative work culture where employees are empowered to contribute to groundbreaking research that directly impacts patient safety and well-being. With ample opportunities for professional growth and development, you will be part of a dedicated team making a real difference in the world of medicine.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fortrea and its clinical trials. Understanding their mission and values will help you connect better during the conversation.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, try role-playing with a friend or family member. Focus on being an empathetic listener and responding confidently to questions.
✨Tip Number 3
Be ready to adapt! The job description mentions fast-paced work and changing priorities. Think of examples from your past experiences where you successfully managed change and stayed organised under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Fortrea.
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about chatting on the phone, make sure your application highlights your communication skills. Use examples from previous jobs where you’ve had to listen and respond to customers or clients effectively.
Tailor Your CV and Cover Letter:Don’t just send out the same CV for every job. Tailor it to fit the Call Centre Agent role at Fortrea. Mention any relevant experience in customer service or similar fields, and explain why you’re excited about working in clinical trials.
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon and make sure your sentences are easy to read. We want to see your personality shine through, but clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role.
How to prepare for a job interview at Fortrea
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Call Centre Agent at Fortrea. Familiarise yourself with the importance of phone screening and how to assess participants' suitability for clinical trials. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
Since this role relies heavily on communication, practice articulating your thoughts clearly and confidently. Prepare examples from your past experiences where you've effectively communicated with customers or clients, especially in challenging situations. This will highlight your ability to listen and respond empathetically.
✨Demonstrate Adaptability
The job can be fast-paced with changing priorities, so be ready to discuss how you've successfully adapted to change in previous roles. Share specific instances where you managed last-minute deadlines or adjusted your approach to meet new challenges, showcasing your flexibility and problem-solving skills.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the training process, and the company culture at Fortrea. This shows your genuine interest in the position and helps you determine if it's the right fit for you as well.
