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- Tasks: Engage with potential study participants and manage their data for clinical trials.
- Company: Fortrea is a leading clinical research unit dedicated to advancing life-saving medicines.
- Benefits: Flexible zero-hours contract, opportunity to work up to 37 hours, and comprehensive training provided.
- Why this job: Be part of groundbreaking research that impacts global health and helps save lives.
- Qualifications: Strong communication skills; previous call centre or customer service experience preferred but not essential.
- Other info: Located in Leeds, just a 7-minute walk from the train station.
This is a zero-hours, Bank position .
- You are available to work office-based, Monday to Friday, office hours, with the potential to work up to 37 hours per week. However, you may not be guaranteed these hours every week as these will vary depending on business needs.
What if your telephone skills are what we need to make new medicines safer for patients?
Fortrea\’s cutting-edge Clinical Research Unit in Leeds is the crown jewel of our global operations. This state-of-the-art, 65,000 ft² facility with 100 beds is just a 7-minute walk from the train station. Dedicated to Phase I clinical trials, it’s where life-saving medicines begin their journey.
You’ll be part of a team that asks one crucial question: will this new medicine be safe? Every day, you\’ll witness groundbreaking research in action. And when a drug you\’ve worked on is approved, you\’ll know you\’ve helped change lives across the globe.
ON A NORMAL DAY, YOU WILL…
New medicines discovery is based on clinical trials. In our Leeds Clinical Research Unit we perform the first stage of testing in human subjects: phase 1 studies.
Clinical research needs participants. This is what you´ll do: building and maintaining Fortrea´s Participants database of healthy volunteers and patients for our clinical trials. You see how important this is for us: we need the right person assigned to the right study, no mistakes, and fast.
First, let us tell you what you will not do: Cold calling. You don\’t have to go out there to find participants:
- Fortrea has been conducting clinical research studies for more than 30 years at our clinics, so we have our own pool of interested volunteers, and each day we receive requests of potential new participants.
So your main Call Center Advisor responsibilities will be:
- Handling inquiries received from potential new study participants: this involves phone screens to collect subject´s demographic data, performing medical history questionnaires, create new profiles in the database, accurately entering individual´s information in the system.
- With existing and new volunteers, assessing the suitability and identify the right trial opportunity for each interested volunteer, based on therapeutic indication and medical history.
- Effectively explain relevance of the study to participants, as well as the essential clinical trial details they need to make the decision of participating in research.
- Scheduling appointments of the potentially qualified participants with the screening department and coordinating logistics.
WHO YOU ARE
Previous experience in clinical trials and knowledge of medical terminology is ideal, but not essential (we have a robust training programme with our doctors to teach all you need).This job relies heavily on your communication and telephone skills, so what is important for us is:
- Previous Call Center Advisor experience is ideal, but if your background is in customer service, retail sales, technical support, help desk, etc., you could be the person we are looking for.
- Strong communicator: your confidence in responding to volunteer´s emotions effectively, and your active listening, empathy, professionalism and courtesy will be essential to succeed
- Able to demonstrate working knowledge of Microsoft Office (Outlook, Word, Excel),
- The nature of the work is fast-paced, and priorities change rapidly, last minute deadlines are not uncommon, so you are confident adapting to change and prioritizing.
- GCSE Educated
Embark on a fulfilling career as you support us on our mission “To help make life-changing healthcare solutions possible”. Apply now and be part of an extraordinary journey.
#LI-CV1
Learn more about our EEO & Accommodations request here . #J-18808-Ljbffr
Call Center Advisor employer: Fortrea
Contact Detail:
Fortrea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Advisor
✨Tip Number 1
Familiarise yourself with the clinical trial process and medical terminology. Even if you don't have prior experience, understanding the basics will help you communicate more effectively with potential participants and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your telephone skills by engaging in mock calls with friends or family. Focus on active listening and responding empathetically to their concerns, as these skills are crucial for handling inquiries from study participants.
✨Tip Number 3
Be prepared to discuss how you handle fast-paced environments and changing priorities. Think of specific examples from your past experiences that showcase your adaptability and ability to stay organised under pressure.
✨Tip Number 4
Research Fortrea and its mission to understand the impact of their work. Being knowledgeable about the company will not only impress during interviews but also help you convey your genuine interest in contributing to their goals.
We think you need these skills to ace Call Center Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Call Center Advisor. Highlight your relevant experience in communication, customer service, or any related fields.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your telephone skills, ability to handle inquiries, and any experience in clinical trials or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of the importance of clinical trials and how your skills can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fortrea
✨Showcase Your Communication Skills
As a Call Center Advisor, your communication skills are crucial. During the interview, demonstrate your ability to articulate clearly and listen actively. Practice common interview questions with a friend to refine your responses and ensure you convey empathy and professionalism.
✨Familiarise Yourself with Clinical Trials
While previous experience in clinical trials is not essential, having a basic understanding of the process can set you apart. Research what Phase I clinical trials entail and be prepared to discuss how you can contribute to the team’s mission of ensuring participant safety.
✨Highlight Adaptability and Prioritisation
The role requires adapting to changing priorities and managing last-minute deadlines. Prepare examples from your past experiences where you successfully handled unexpected changes or prioritised tasks effectively, showcasing your ability to thrive in a fast-paced environment.
✨Demonstrate Technical Proficiency
Since the job involves using Microsoft Office, be ready to discuss your experience with these tools. You might even want to mention specific tasks you've accomplished using Outlook, Word, or Excel, as this will show your readiness to handle the administrative aspects of the role.
