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- Tasks: Provide onsite technical support and troubleshoot EUC equipment for users.
- Company: Join a local Irish tech company with a focus on innovation.
- Benefits: Enjoy a competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Make a difference by helping users solve tech issues and enhance their experience.
- Qualifications: 3-5 years of experience in technical support and strong troubleshooting skills.
- Other info: Dynamic work environment with potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
HR l Senior Technical Recruiter | Talent Acquisition | Recruitment | Talent Acquisition | Headhunter Staffing | Sourcing
Fortray Global is looking for a desktop or EUC L1 Engineer in Ireland with English B2 proficiency. Our client is a local Irish company, so the candidate must have work authorization in Ireland or a stable visa valid for at least two years. Contract type B2B.
Position Title: Deskside Technician – End User Computing
Responsibilities
- Provide onsite support to Authorized Users with operational and technical support, and to meet specified SLAs
- Resolve incidents and problems associated with EUC equipment
- Perform reactive troubleshooting to identify potential incidents or problems and prevent recurrence
- Support Authorized Users in connecting to corporate networks and assist with accessing LAN, WAN, printers, and file services
- Provide repair and maintenance for mobile devices
- Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and peripherals)
- Provide software break/fix services and replacement of non-warranty assets for end users
- Provide network printer and scanner connectivity, including IP addressing and TCP/IP configuration
- Provide warranty and break/fix support for networked printers and scanners
- Configure and support end users on mobile computing platforms
- Provide VIP support for equipment including desktop devices, mobile devices, displays, video systems, docking stations, printers, scanners, wireless networking, etc.
- Create, change and remove printer configurations and queues according to SLAs
- Provide on-site hardware support for general troubleshooting of end user computing technologies
- Provide regular, accurate, and timely feedback regarding customer requirements and coordinate with sales, operations, and branch office personnel
- Utilize problem management database and systems to track and report on customer calls and requests
- Communicate technical information to both technical and non-technical colleagues and customers
- Deskside support services as required
Qualifications
- Experience: Requires 3 to 5 years of related work experience
- Sound knowledge of imaging tools (Ghost, MDT)
- Sound knowledge of data backup and recovery tools (USMT)
- Installing, upgrading, and migrating to Windows 7/10
- Deploying Windows 7/10 in large enterprises
- Configuring hardware and applications
- Configuring network connectivity
- Configuring access to resources
- Configuring mobile computing
- Monitoring and maintaining systems that run Windows 7/10
- Configuring backup and recovery options
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
Referrals increase your chances of interviewing at Fortray Global Service Limited by 2x
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Technical Support Specialist employer: Fortray Global Service Limited
Contact Detail:
Fortray Global Service Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could boost your chances.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you'd troubleshoot issues with EUC equipment or connect users to corporate networks. The more you rehearse, the more confident you'll feel!
✨Tip Number 3
Show off your problem-solving skills during interviews. Use real-life examples from your past experience where you resolved incidents or improved processes. This will demonstrate your capability and make you stand out.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Specialist role. Highlight relevant experience, especially with EUC equipment and troubleshooting, so we can see how you fit right in!
Show Off Your Skills: Don’t hold back on showcasing your technical skills! Mention your experience with imaging tools, Windows deployment, and any other relevant tech knowledge that aligns with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing top-notch support and how your background makes you the perfect fit for our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Fortray Global Service Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around EUC equipment and troubleshooting. Be ready to discuss your experience with imaging tools like Ghost and MDT, as well as data backup and recovery tools. The more confident you are in your tech skills, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved incidents or problems in the past. Think about times when you had to perform reactive troubleshooting or provide support for network connectivity issues. This will demonstrate your ability to think on your feet and handle challenges effectively.
✨Communicate Clearly
Since you'll be dealing with both technical and non-technical colleagues, practice explaining complex concepts in simple terms. During the interview, focus on clear communication and ensure you can convey your ideas without jargon. This will show that you can bridge the gap between tech and non-tech teams.
✨Understand the Company Culture
Research the local Irish company you're interviewing with. Understanding their values and work culture can help you tailor your responses to align with what they’re looking for. Plus, it shows genuine interest in the role and the company, which is always a plus in an interview!
