At a Glance
- Tasks: Provide advanced IT support and troubleshoot technical issues for users.
- Company: Join a dynamic team in a collaborative tech environment.
- Benefits: Competitive salary, career growth opportunities, and certification support.
- Other info: Diverse workplace committed to inclusivity and professional development.
- Why this job: Make a real impact by solving complex IT challenges every day.
- Qualifications: 2-4 years of IT support experience and relevant certifications required.
The predicted salary is between 30000 - 40000 € per year.
We are seeking a skilled and customer-focused 2nd Line IT Support Engineer to provide advanced technical support across desktop, infrastructure, and network environments. This role focuses on resolving escalated issues from first-line support, maintaining system performance, and ensuring high levels of service delivery. The ideal candidate brings strong troubleshooting expertise, technical knowledge, and a proactive approach to support operations.
Key Responsibilities
- Provide second-line technical support for hardware, software, network, and system-related issues
- Troubleshoot and resolve escalated incidents within agreed SLAs
- Support and maintain desktops, laptops, printers, and mobile devices
- Manage user accounts, permissions, and group policies using Active Directory
- Support Microsoft 365 services and enterprise applications
- Perform system upgrades, patching, and routine maintenance activities
- Assist with network troubleshooting (DNS, DHCP, VPN, TCP/IP)
- Document incidents, resolutions, and technical procedures
- Collaborate with infrastructure and third-line support teams when required
Required Qualifications
- Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field
- Minimum 2–4+ years of experience in IT support or service desk environments
- Strong knowledge of Windows operating systems and end-user computing environments
- Experience with ticketing systems and IT service management processes
- Good understanding of networking fundamentals and troubleshooting
- Excellent analytical, problem-solving, and communication skills
- Mandatory Certification (at least one): CompTIA A+, CompTIA Network+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation
Preferred Qualifications
- Familiarity with endpoint management tools such as Microsoft Intune or SCCM
- Exposure to cloud environments such as Microsoft Azure
- Experience in enterprise or managed service environments
- Basic scripting knowledge (PowerShell or similar)
- Understanding of cybersecurity and endpoint protection tools
Skills
- Technical Troubleshooting & Incident Resolution
- Desktop & End User Support
- Microsoft 365 & Active Directory Administration
- Networking Fundamentals
- Communication & Customer Service
What We Offer
- Competitive, market-aligned compensation
- Opportunity to work in enterprise IT environments
- Career growth and certification support
- Exposure to modern infrastructure and cloud technologies
- Collaborative and service-focused work culture
Equal Opportunity Statement
We are an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration without regard to race, religion, gender, age, disability, or any other protected status.
2nd Line IT Support Engineer (Certified) in Slough employer: Fortray Global Service Limited
Join a dynamic and inclusive team as a 2nd Line IT Support Engineer, where your technical expertise will be valued and nurtured. We offer competitive compensation, career growth opportunities, and the chance to work with cutting-edge technologies in a collaborative environment that prioritises service excellence. Our commitment to employee development ensures you will have the support needed to advance your skills and certifications while contributing to a diverse workplace.
Contact Detail:
Fortray Global Service Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Engineer (Certified) in Slough
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on your next role!
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab or use virtual machines to simulate issues you might face as a 2nd Line IT Support Engineer. The more hands-on experience you have, the better you'll perform in interviews.
✨Tip Number 3
Tailor your approach for each interview. Research the company and understand their tech stack. This way, you can showcase how your skills align perfectly with their needs, especially in areas like Microsoft 365 and networking.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace 2nd Line IT Support Engineer (Certified) in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support, especially with 2nd line issues. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting expertise and any certifications you hold!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. We love seeing candidates who are proactive and customer-focused, so let that personality come through!
Showcase Your Technical Skills:When filling out your application, make sure to mention your technical skills clearly. Highlight your experience with Windows operating systems, Microsoft 365, and any networking knowledge you have. We’re looking for those who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Fortray Global Service Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows operating systems, Microsoft 365, and networking fundamentals. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Showcase Your Customer Service Skills
As a 2nd Line IT Support Engineer, you'll be dealing with users who may be frustrated. Practice how you would communicate effectively and empathetically. Think of examples where you've turned a negative experience into a positive one for a user.
✨Familiarise Yourself with the Tools
Get to know the ticketing systems and endpoint management tools like Microsoft Intune or SCCM. If you have experience with any specific tools mentioned in the job description, be prepared to discuss how you've used them in your previous roles.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their IT environment, team structure, and the challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
