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For Companies At a Glance
- Tasks: Support and optimise end-user computing environments while delivering top-notch IT support.
- Company: Join a dynamic team in a collaborative and inclusive tech environment.
- Benefits: Competitive salary, career growth opportunities, and certification support.
- Why this job: Make a real impact by enhancing user experiences with cutting-edge technologies.
- Qualifications: Bachelor’s degree in IT or related field and 4+ years of relevant experience.
- Other info: Work with modern endpoint and cloud technologies in a diverse workplace.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a skilled and customer-focused EUC Engineer to support and optimize end-user computing environments. This role is responsible for managing desktop infrastructure, ensuring seamless user experience, and delivering high-quality IT support across devices and platforms. The ideal candidate brings strong technical expertise along with a proactive approach to troubleshooting and continuous improvement.
Key Responsibilities
- Manage and support end-user devices including desktops, laptops, and mobile devices
- Provide advanced (L2/L3) technical support for hardware, software, and system-related issues
- Administer and maintain desktop environments, operating systems, and applications
- Manage user accounts, access controls, and policies through directory services
- Support and optimize endpoint management tools and deployment systems
- Troubleshoot complex incidents and ensure timely resolution in line with SLAs
- Collaborate with infrastructure and security teams to enhance system performance and security
- Maintain documentation for processes, configurations, and support procedures
- Ensure compliance with IT policies, standards, and security best practices
Required Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- Minimum 4+ years of experience in End User Computing, desktop support, or IT infrastructure roles
- Strong expertise in Windows OS, desktop management, and enterprise IT environments
- Hands-on experience with tools such as Microsoft Intune, SCCM (Microsoft Endpoint Configuration Manager), or similar
- Experience with Active Directory and user access management
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent communication and customer service abilities
- Mandatory Certification (at least one): Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+ / Network+, ITIL Foundation
Preferred Qualifications
- Experience with Microsoft Azure and cloud-based endpoint management
- Familiarity with virtualization technologies (e.g., VDI, Citrix, VMware)
- Knowledge of security tools such as endpoint protection and patch management systems
- Exposure to automation or scripting (PowerShell or similar)
- Experience in enterprise or managed services environments
Skills
- End User Computing & Desktop Support
- Endpoint Management & Deployment
- Troubleshooting & Incident Resolution
- Identity & Access Management
- Communication & Customer Service
What We Offer
- Competitive, market-aligned compensation
- Opportunity to work in enterprise IT environments
- Career growth and certification support
- Exposure to modern endpoint and cloud technologies
- Collaborative and service-driven work culture
We are an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration without regard to race, religion, gender, age, disability, or any other protected status.
End User Computing (EUC) Engineer in Manchester employer: Fortray Global Service Limited
Contact Detail:
Fortray Global Service Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Computing (EUC) Engineer in Manchester
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's all about making connections that could lead to your next opportunity.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise in EUC. This can really set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to desktop support and endpoint management. We want you to feel confident and ready!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your genuine interest in joining our team.
We think you need these skills to ace End User Computing (EUC) Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in End User Computing and desktop support. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Show Off Your Skills: Don’t just list your qualifications; give us examples of how you've used your technical expertise in real-world situations. We love seeing how you’ve tackled challenges and improved user experiences.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about EUC and how your background makes you a perfect fit for our team. Keep it friendly and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Fortray Global Service Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows OS, desktop management, and tools like Microsoft Intune and SCCM. Be ready to discuss your hands-on experience with these technologies and how you've used them to solve real-world problems.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of complex incidents you've resolved in the past. Think about the steps you took, the challenges you faced, and how you ensured timely resolutions. This will demonstrate your analytical and problem-solving abilities.
✨Communicate Like a Pro
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You want to show that you can communicate effectively with users who may not be as tech-savvy as you are. Good communication is key!
✨Understand the Bigger Picture
Familiarise yourself with the company's IT policies, standards, and security best practices. Being able to discuss how you would ensure compliance and enhance system performance will show that you're not just focused on the task at hand but also on the overall success of the organisation.