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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot complex tech issues.
- Company: Join a professional IT team in a stable and supportive environment.
- Benefits: Competitive salary, flexible working, and opportunities for career growth.
- Why this job: Make a real difference by supporting users and enhancing IT operations.
- Qualifications: 3+ years in IT support with strong troubleshooting skills.
- Other info: Collaborative culture with upskilling opportunities in a dynamic tech landscape.
The predicted salary is between 30000 - 48000 £ per year.
We are looking for an experienced IT Support Engineer with 3+ years of hands-on experience to provide reliable technical support across end-user systems and IT infrastructure. The role involves resolving complex support issues, supporting business-critical systems, and contributing to stable IT operations. This position suits professionals who can work independently, take ownership of incidents, and support users in a fast-paced environment.
Responsibilities
- Provide 2nd line (and advanced 1st line) IT support to end users
- Troubleshoot and resolve hardware, software, and operating system issues
- Support Windows desktops/laptops and business applications
- Administer user accounts, access rights, and permissions
- Support Microsoft 365 services (Outlook, Teams, SharePoint)
- Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN)
- Manage incidents and service requests using ticketing systems
- Escalate complex issues to infrastructure, cloud, or security teams
- Support system upgrades, patching, and routine maintenance
- Maintain accurate documentation and knowledge base articles
Qualifications
- 3+ years of experience in IT Support, Technical Support, or Service Desk roles
- Strong knowledge of Windows operating systems (Windows 10/11)
- Hands-on experience with Microsoft 365 administration and support
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Experience with Active Directory or user access management
- Familiarity with ticketing and IT service management tools
- Strong troubleshooting and analytical skills
- Good communication skills and a customer-focused approach
Preferred (Not Mandatory)
- Experience supporting users in a corporate or enterprise environment
- Exposure to cloud platforms (Azure or AWS)
- Knowledge of endpoint management or security tools
- Familiarity with ITIL processes and service management best practices
- Relevant IT certifications (CompTIA, Microsoft, ITIL, or equivalent)
What We Offer
- Competitive salary based on experience
- Stable role within a professional IT environment
- Opportunities for upskilling and career progression
- Supportive and collaborative team culture
- Flexible working arrangements where applicable
Equal Opportunity Statement
We are an equal opportunity employer. All employment decisions are based on skills, experience, and qualifications. We welcome applicants from all backgrounds.
Information Technology Support Engineer in London employer: Fortray Global Service Limited
Contact Detail:
Fortray Global Service Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, and any relevant certifications. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or user queries. The more prepared you are, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it makes it easier for us to keep track of your application.
We think you need these skills to ace Information Technology Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 3+ years of IT support experience and showcases your skills in troubleshooting Windows systems and Microsoft 365. We want to see how your background aligns with the role, so don’t be shy about mentioning relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing candidates who take ownership of their work, so share examples of how you've tackled complex issues in the past.
Show Off Your Technical Skills: When filling out your application, make sure to highlight your technical skills, especially around Windows operating systems, networking fundamentals, and any experience with ticketing systems. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Fortray Global Service Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, Microsoft 365, and networking fundamentals. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex support issues you've resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how you took ownership of incidents and contributed to stable IT operations.
✨Familiarise Yourself with Their Tools
If the company uses specific ticketing or IT service management tools, do a bit of research on them. Even if you haven't used those exact tools before, showing that you're proactive about learning can impress your interviewers.
✨Communicate Clearly and Confidently
Since good communication skills are essential for this role, practice explaining technical concepts in simple terms. This will demonstrate your customer-focused approach and ability to support users effectively in a fast-paced environment.
