Information Technology Engineer in Leeds

Business Development Executive | Expert in Deploying IT Professionals | Business Consultancy | Client Relationship & Revenue Growth | Development…

Role Overview:

We are seeking a proactive and customer-focused Level 1 IT Support Engineer to join our European support operations. The ideal candidate will be responsible for providing first-line technical assistance, resolving end-user issues, and ensuring the smooth functioning of IT systems across desktops, networks, and business applications. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Main Duties and Responsibilities:

• Install, upgrade, support, and troubleshoot Windows, Mac, and other authorized software/applications.
• Install, upgrade, support, and troubleshoot desktops, laptops, printers, mobile devices, video conferencing equipment, and other peripherals.
• Perform routine maintenance on devices and software.
• Follow and execute instructions provided by subject matter experts.
• Provide on-site support to assist with network and computing device issues.
• Help users with IT-related problems and respond to logged incidents.
• Take ownership of issues, analyze problems, and implement solutions or elevate when needed.
• Record and update IT requests in the service desk system.
• Ensure excellent customer service and effective communication with users.
• Work as a team player and adapt to changing priorities.
• Create and maintain support documentation to help users resolve common issues.
• Attend training sessions to stay updated with latest technology and processes.
• Provide reports as required by customers.
• Perform any other relevant tasks assigned.

Technical Skills Required:

• Basic understanding of networks, hardware, and domains.
• Knowledge of MS Office, Lotus Notes, and MS Outlook.
• Experience with Windows and Mac operating systems and applications.
• Strong troubleshooting skills for end-user hardware and software.
• Experience in supporting printers and meeting room equipment.
• Familiarity with mobile devices (BlackBerry, iPhones, etc.).
• Ability to build, configure, replace, and troubleshoot hardware components.
• Basic knowledge of data backup principles.
• Familiarity with virtual environments, MDM (Mobile Device Management), and VPNs.
• Basic understanding of network and computing devices.

Must Have Requirements:

• Minimum 2 years of experience in IT support or a similar technical role.
• Certified English language proficiency (B2 level or higher preferred).
• Important: Candidates applying from outside the country will be automatically rejected.
• Visa sponsorship is not available for this role.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting and IT System Operations and Maintenance

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