At a Glance
- Tasks: Provide advanced technical support and resolve complex IT issues.
- Company: Dynamic tech company focused on innovation and collaboration.
- Benefits: Competitive salary, career growth opportunities, and certification support.
- Other info: Inclusive workplace with a focus on diversity and equal opportunity.
- Why this job: Join a team tackling complex challenges in modern cloud environments.
- Qualifications: Bachelor’s degree in IT and 4-6 years of L3 support experience.
The predicted salary is between 45000 - 55000 £ per year.
We are seeking an experienced and solutions-driven 3rd Line Support Engineer to provide advanced technical support and act as the final escalation point for complex IT issues. This role focuses on diagnosing critical incidents, maintaining infrastructure stability, and implementing long-term fixes. The ideal candidate brings deep technical expertise across systems, networks, and cloud environments.
Key Responsibilities
- Act as the escalation point for complex incidents from L1 and L2 teams
- Diagnose and resolve advanced technical issues across infrastructure, systems, and applications
- Perform root cause analysis and implement permanent solutions
- Manage and maintain servers, virtual environments, and enterprise systems
- Support system upgrades, patching, and performance optimization
- Collaborate with infrastructure, security, and development teams
- Maintain detailed documentation of incidents, fixes, and processes
- Ensure adherence to SLAs, IT policies, and security standards
- Identify and implement automation and process improvements
Required Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- Minimum 4–6+ years of experience in IT support with strong exposure to L3 environments
- Advanced knowledge of Windows/Linux operating systems and enterprise infrastructure
- Strong understanding of networking concepts (DNS, DHCP, TCP/IP, VPNs)
- Experience with virtualization technologies and enterprise systems
- Excellent troubleshooting, analytical, and problem-solving skills
- Strong communication and stakeholder management abilities
- Mandatory Certification (at least one): Microsoft Certified: Azure Administrator Associate, Cisco Certified Network Associate (CCNA) or higher, ITIL Foundation / ITIL Intermediate, VMware Certified Professional (VCP)
Preferred Qualifications
- Experience with Microsoft Azure, Amazon Web Services, or Google Cloud Platform
- Familiarity with monitoring tools (e.g., Nagios, Zabbix, SolarWinds)
- Experience with scripting or automation (PowerShell, Bash, Python)
- Knowledge of cybersecurity tools and best practices
- Experience in managed services or 24/7 support environments
Skills
- Advanced Troubleshooting & Incident Management
- Infrastructure & Systems Support
- Networking & Virtualization
- Cloud Technologies
- Automation & Process Improvement
What We Offer
- Competitive, market-aligned compensation
- Opportunity to work on complex enterprise environments
- Career growth and certification support
- Exposure to modern cloud and infrastructure technologies
- Collaborative and performance-driven work culture
Equal Opportunity Statement
We are an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration without regard to race, religion, gender, age, disability, or any other protected status.
3rd Line Support Engineer in Kingston upon Hull employer: Fortray Global Service Limited
Join a forward-thinking company that values technical expertise and offers a collaborative, performance-driven work culture. As a 3rd Line Support Engineer, you will have the opportunity to tackle complex enterprise environments while benefiting from competitive compensation and robust career growth support. Our commitment to diversity and inclusion ensures a welcoming workplace where your skills can thrive.
Contact Details:
Fortray Global Service Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer in Kingston upon Hull
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Fortray Global Service Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Fortray Global Service Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Fortray Global Service Limited!
✨Direct Apply to Fortray Global Service Limited
Let's not forget to apply directly through the Fortray Global Service Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Support Engineer in Kingston upon Hull
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Fortray Global Service Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Fortray Global Service Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Fortray Global Service Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
