Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to troubleshoot and optimise network infrastructure for clients.
- Company: We are a dynamic IT support company focused on delivering top-tier technical services.
- Benefits: Enjoy a salary of £30,000, fully remote work, and an excellent benefits package.
- Why this job: Be part of a proactive team, enhance your skills, and make a real impact in IT support.
- Qualifications: Previous IT support experience and knowledge of Microsoft Technologies required.
- Other info: IITIL and A+ certifications are preferred; strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a proactive and skilled IT Support to join our dynamic team. In this role, you will play a key part in maintaining and optimizing our clients’ network infrastructure. Your expertise will be essential in troubleshooting issues, enhancing performance, and delivering top-tier technical support. The ideal candidate will have previous IT support experience and exceptional knowledge of Microsoft Technologies and IT security policies. A good working knowledge of software and operating systems would also be beneficial.
You will be reporting directly to the IT service desk manager, delivering IT support services for the wider organization and its clients.
Key Responsibilities of the Role:- Ensure SLAs are met by promptly responding, resolving, or escalating tickets.
- Take ownership of tickets ensuring the customer and ticket are updated with the ticket resolved where possible or assigned to the next resolving group in a timely manner.
- Provide a professional and high-quality customer support service adhering to service management principles.
- Troubleshoot desktops, laptops, Servers, hardware, software, and network faults.
- Provide support to 1st line to help upskill and improve knowledge.
- Identify recurring incidents and raise known problems whilst making senior leaders aware.
- IITIL certification or working knowledge of.
- A+ certification or equivalent.
- Comprehensive understanding of PC hardware set-up and configuration.
- Understanding of networking including LAN, WAN, and VPN.
- Excellent communication skills and telephone manners.
- Able to write technical documentation and document policies, processes, and procedures.
- Results-focused and action-oriented; displays a positive work attitude.
The salary for this permanent position is £30,000 per annum. The organization has an excellent benefits package and offers fully remote working opportunities.
Information Technology Support Technician employer: Fortray Global Service Limited
Contact Detail:
Fortray Global Service Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician
✨Tip Number 1
Familiarise yourself with the latest Microsoft Technologies and IT security policies. Being well-versed in these areas will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Practice troubleshooting common IT issues that you might encounter in the role. Set up a home lab or use virtual machines to simulate different scenarios, which will help you articulate your problem-solving skills effectively during discussions.
✨Tip Number 3
Brush up on your communication skills, especially when it comes to explaining technical concepts to non-technical users. Role-playing with a friend or family member can help you refine your ability to convey information clearly and professionally.
✨Tip Number 4
Network with current IT professionals, especially those who work in support roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, giving you an edge in your application process.
We think you need these skills to ace Information Technology Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly with Microsoft Technologies and IT security policies. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and explain how your skills align with the responsibilities outlined in the job description. Mention specific experiences that showcase your troubleshooting abilities and customer service skills.
Showcase Certifications: If you have certifications like ITIL or A+, be sure to mention them prominently in your application. These qualifications are essential for the role and can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Technician.
How to prepare for a job interview at Fortray Global Service Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Technologies and IT security policies. Highlight specific examples of how you've troubleshot issues or optimised network performance in previous roles.
✨Demonstrate Customer Service Excellence
Since the role involves providing high-quality customer support, be ready to share instances where you successfully resolved customer issues. Emphasise your communication skills and how you maintain professionalism under pressure.
✨Familiarise Yourself with ITIL and A+ Concepts
Brush up on ITIL principles and A+ certification topics. Being able to discuss these frameworks will show that you understand the importance of service management and can apply these concepts in your work.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to walk through how you would handle specific technical issues or customer complaints, demonstrating your thought process and technical knowledge.
