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- Tasks: Provide top-notch IT support and troubleshoot complex technical issues.
- Company: Join a stable and growing IT environment in Leicestershire.
- Benefits: Competitive salary, in-house training, and professional development opportunities.
- Why this job: Make a real impact while working with modern infrastructure and cloud technologies.
- Qualifications: 3-6 years of IT support experience and strong troubleshooting skills.
- Other info: Enjoy autonomy in a senior role and collaborate with diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced IT Support Engineer (Mid–Senior Level) to provide high-quality technical support across end-user systems, infrastructure, and core IT services. This role is ideal for a hands-on professional who can independently resolve complex technical issues, support business operations, and act as an escalation point for junior engineers.
You will work closely with internal teams and stakeholders to ensure system reliability, security, and performance.
Key Responsibilities- Provide Level 2 / Level 3 technical support for desktops, laptops, servers, and applications
- Diagnose and resolve complex hardware, software, and network issues
- Act as an escalation point for junior IT support staff
- Ensure timely resolution of incidents and service requests
- Support Windows environments (Windows 10/11, Windows Server)
- Manage and support Active Directory, Group Policy, and user access
- Troubleshoot networking issues (LAN/WAN, DNS, DHCP, VPNs)
- Support Microsoft 365 services (Exchange, SharePoint, Teams, OneDrive)
- Apply IT security best practices and policies
- Support endpoint security, patching, and updates
- Assist with backup, recovery, and disaster recovery procedures
- Ensure compliance with internal IT and data protection standards
- Participate in IT infrastructure upgrades and improvement projects
- Maintain accurate technical documentation and asset records
- Identify opportunities to improve IT processes and system performance
- Provide guidance and mentoring to junior team members
- Work closely with internal departments to understand IT requirements
- Liaise with third-party vendors and service providers
- Communicate technical issues clearly to non-technical users
- 3–6+ years of experience in an IT Support / Infrastructure role
- Strong experience providing Level 2 / Level 3 IT support
- Hands-on experience with Windows desktop and server environments
- Active Directory, Group Policy
- Microsoft 365 (Exchange Online, Teams, SharePoint)
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- IT security and access control
- Strong troubleshooting, communication, and documentation skills
- Experience with virtualization (VMware / Hyper-V)
- Exposure to cloud platforms (Azure – advantage)
- Familiarity with ITIL or service management frameworks
- Experience working in SME or enterprise environments
- Bachelor’s degree in IT, Computer Science, or related field (preferred)
- Relevant certifications (advantage): Microsoft certifications, CompTIA Network+ / Security+, ITIL Foundation
- Opportunity to work in a stable and growing IT environment
- Exposure to modern infrastructure and cloud technologies
- Autonomy and responsibility in a senior support role
- Competitive salary based on experience
- In-house training and continuous professional development opportunities
Please note: Visa sponsorship is not available. Candidates must have the right to work in the UK.
We are an equal opportunity employer. All qualified applicants will be considered without discrimination based on legally protected characteristics.
Information Technology Support Engineer employer: Fortray Global Service Limited
Contact Detail:
Fortray Global Service Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry professionals. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and troubleshooting successes. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd tackle specific issues and be ready to explain your thought process clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Windows environments, Active Directory, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your experience aligns with our needs. Keep it concise but engaging – we love a good story!
Show Off Your Troubleshooting Skills: In your application, don’t forget to mention specific examples of complex issues you've resolved. We’re keen to see your problem-solving skills in action, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Fortray Global Service Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows environments, Active Directory, and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex issues you've tackled in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your critical thinking and troubleshooting abilities.
✨Communicate Clearly
Since you'll be liaising with non-technical users, practice explaining technical concepts in simple terms. This will demonstrate your ability to bridge the gap between tech and business needs, which is crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's IT infrastructure and future projects. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
