Overview
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Fortray Global is looking for a desktop or EUC L1 Engineer in Ireland with English B2 proficiency. Our client is a local Irish company, so the candidate must have work authorization in Ireland or a stable visa valid for at least two years. Contract type B2B.
Position Title: Deskside Technician – End User Computing
Responsibilities
- Provide onsite support to Authorized Users with operational and technical support, and to meet specified SLAs
- Resolve incidents and problems associated with EUC equipment
- Perform reactive troubleshooting to identify potential incidents or problems and prevent recurrence
- Support Authorized Users in connecting to corporate networks and assist with accessing LAN, WAN, printers, and file services
- Provide repair and maintenance for mobile devices
- Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and peripherals)
- Provide software break/fix services and replacement of non-warranty assets for end users
- Provide network printer and scanner connectivity, including IP addressing and TCP/IP configuration
- Provide warranty and break/fix support for networked printers and scanners
- Configure and support end users on mobile computing platforms
- Provide VIP support for equipment including desktop devices, mobile devices, displays, video systems, docking stations, printers, scanners, wireless networking, etc.
- Create, change and remove printer configurations and queues according to SLAs
- Provide on-site hardware support for general troubleshooting of end user computing technologies
- Provide regular, accurate, and timely feedback regarding customer requirements and coordinate with sales, operations, and branch office personnel
- Utilize problem management database and systems to track and report on customer calls and requests
- Communicate technical information to both technical and non-technical colleagues and customers
- Deskside support services as required
Qualifications
- Experience: Requires 3 to 5 years of related work experience
- Sound knowledge of imaging tools (Ghost, MDT)
- Sound knowledge of data backup and recovery tools (USMT)
- Installing, upgrading, and migrating to Windows 7/10
- Deploying Windows 7/10 in large enterprises
- Configuring hardware and applications
- Configuring network connectivity
- Configuring access to resources
- Configuring mobile computing
- Monitoring and maintaining systems that run Windows 7/10
- Configuring backup and recovery options
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
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Technical Support Specialist in England employer: Fortray Global Service Limited
Fortray Global Service Limited is an excellent employer for aspiring web developers, offering a dynamic internship experience in the United Kingdom. With a strong focus on mentorship and collaboration, interns gain invaluable hands-on experience while working on real-world projects alongside seasoned professionals. The supportive work culture fosters personal and professional growth, making it an ideal place for those looking to kickstart their careers in web development.
Contact Details:
Fortray Global Service Limited Recruitment Team
