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- Tasks: Provide hands-on support and troubleshooting for end-user computing equipment.
- Company: Join a local Irish tech company with a focus on innovation.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Why this job: Be the go-to tech hero, solving problems and making a difference daily.
- Qualifications: 3-5 years of experience in IT support and strong technical skills.
- Other info: Dynamic work environment with a chance to enhance your tech expertise.
The predicted salary is between 36000 - 60000 £ per year.
Job Type: Full-Time
Experience: 0–1 Year (Freshers / Graduates Encouraged to Apply)
About the Role – Desktop Support Engineer (Entry Level)
We are hiring an Entry-Level Desktop Support Engineer to join our growing IT support team. This is an excellent opportunity for candidates looking to start their career in IT support, helpdesk support, or desktop engineering. You will assist in troubleshooting hardware, software, and network issues while gaining hands‑on technical experience and industry knowledge.
Key Responsibilities (SEO Keywords Included)
- Provide IT support and desktop support to end-users (onsite and remote)
- Troubleshoot issues related to Windows OS, laptops, desktops, printers, and mobile devices
- Install, configure, and upgrade software, applications, and operating systems
- Support Microsoft Office 365, email configuration, and user account setup
- Perform basic network troubleshooting (Wi‑Fi, LAN, VPN, DNS, DHCP)
- Manage IT service requests using a ticketing system / helpdesk system
- Assist in Active Directory tasks (password resets, account unlocks, access management)
- Maintain accurate IT documentation and hardware inventory
- Escalate complex issues to senior engineers when needed
- Deliver excellent customer service and ensure timely issue resolution
Required Skills & Qualifications
- Degree/Diploma in Information Technology, Computer Science, or related field
- Basic understanding of IT support, desktop troubleshooting, and Windows environment
- Familiarity with Office 365, computer hardware components, and technical troubleshooting
- Strong problem‑solving and communication skills
- Eagerness to learn and grow within an IT support engineer role
- Ability to work under guidance and follow IT processes
Preferred Skills (Not Mandatory)
- Knowledge of Active Directory, Office 365 Admin Center, or ITSM tools
- Certifications such as CompTIA A+, Network+, Microsoft Fundamentals (MS‑900/MD‑100/MD‑101)
- Basic understanding of cybersecurity hygiene and endpoint protection
Why Join Us?
- Opportunity to build a strong foundation in IT support & desktop engineering
- Training and mentorship from senior technical engineers
- Support for industry certifications and career development
- Collaborative and friendly work culture
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
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Desktop Support Engineer employer: Fortray Global Service Limited
Contact Detail:
Fortray Global Service Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or join online forums where you can chat with other IT pros. You never know who might have a lead on that perfect Desktop Support Engineer role!
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or LinkedIn message to the hiring manager can show your enthusiasm and keep you on their radar. We all love a proactive candidate!
✨Tip Number 3
Prepare for those interviews like it’s game day! Brush up on common troubleshooting scenarios and be ready to demonstrate your problem-solving skills. Practice makes perfect, so maybe even do a mock interview with a friend.
✨Tip Number 4
Check out our website for the latest job openings! We regularly update our listings, and applying directly through us can give you an edge. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your relevant experience, especially with EUC equipment and troubleshooting. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and personality in applications.
Showcase Your Technical Skills: Don’t forget to mention your technical skills, especially those related to Windows 7/10 and imaging tools. We’re keen on candidates who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Fortray Global Service Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of imaging tools like Ghost and MDT, as well as data backup and recovery tools. Be ready to discuss your experience with Windows 7/10 installations and configurations, as this will likely come up during the interview.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about times when you performed reactive troubleshooting or provided support for end-user computing equipment, and be ready to explain your thought process.
✨Communicate Clearly
Since you'll be liaising between customers and departments, practice explaining technical concepts in simple terms. This will help demonstrate your ability to communicate effectively with both technical and non-technical team members.
✨Understand the Company Culture
Research Fortray Global and their approach to IT services. Understanding their values and work environment can help you tailor your responses and show that you're a good fit for their team.
