Cloud Operations technician

We are looking for a motivated Cloud Operations Technician to support day-to-day cloud operations and monitoring activities. This entry-level role is ideal for candidates who have basic cloud knowledge and want hands-on experience supporting live cloud environments in a structured and supportive team.

You will work alongside cloud and infrastructure engineers to help maintain system availability, resolve incidents, and support operational tasks across cloud platforms.

Key Responsibilities

• Monitor cloud systems, services, and alerts to ensure availability and performance
• Assist with incident logging, tracking, and resolution
• Support basic cloud infrastructure tasks under supervision
• Help manage user access and permissions
• Assist with routine maintenance, patching, and system checks
• Escalate technical issues to senior cloud or infrastructure teams
• Maintain operational documentation and runbooks
• Follow cloud security, compliance, and operational best practices

Required Skills & Qualifications

• Basic understanding of cloud computing concepts
• Familiarity with at least one cloud platform (AWS, Azure, or Google Cloud – training or labs acceptable)
• Understanding of operating system fundamentals (Windows and/or Linux)
• Basic networking knowledge (IP addressing, DNS, VPN concepts)
• Willingness to learn cloud operations and monitoring tools
• Good problem-solving and communication skills
• Ability to work effectively in a team environment
• Strong attention to detail and reliability

Preferred (Not Mandatory)

• Entry-level cloud certification or training (AWS Cloud Practitioner, AZ-900, or equivalent – completed or in progress)
• Exposure to monitoring or ticketing systems
• Basic scripting knowledge (PowerShell, Bash, or Python)
• Internship, lab, or academic project experience in cloud or IT operations

What We Offer

• Structured onboarding and hands-on training
• Exposure to real-world cloud environments
• Supportive and inclusive work culture
• Professional development and certification support

Equal Opportunity Statement

We are an equal opportunity employer. Employment decisions are based on skills, potential, and qualifications. We welcome applications from candidates of all backgrounds.