At a Glance
- Tasks: Provide advanced IT support and troubleshoot technical issues for users.
- Company: Join a dynamic team in a collaborative tech environment.
- Benefits: Competitive salary, career growth opportunities, and certification support.
- Other info: Work with modern technologies and enjoy a diverse workplace.
- Why this job: Make a real impact by solving complex IT challenges every day.
- Qualifications: 2-4 years of IT support experience and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 € per year.
We are seeking a skilled and customer-focused 2nd Line IT Support Engineer to provide advanced technical support across desktop, infrastructure, and network environments. This role focuses on resolving escalated issues from first-line support, maintaining system performance, and ensuring high levels of service delivery. The ideal candidate brings strong troubleshooting expertise, technical knowledge, and a proactive approach to support operations.
Key Responsibilities
- Provide second-line technical support for hardware, software, network, and system-related issues
- Troubleshoot and resolve escalated incidents within agreed SLAs
- Support and maintain desktops, laptops, printers, and mobile devices
- Manage user accounts, permissions, and group policies using Active Directory
- Support Microsoft 365 services and enterprise applications
- Perform system upgrades, patching, and routine maintenance activities
- Assist with network troubleshooting (DNS, DHCP, VPN, TCP/IP)
- Document incidents, resolutions, and technical procedures
- Collaborate with infrastructure and third-line support teams when required
Required Qualifications
- Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field
- Minimum 2–4+ years of experience in IT support or service desk environments
- Strong knowledge of Windows operating systems and end-user computing environments
- Experience with ticketing systems and IT service management processes
- Good understanding of networking fundamentals and troubleshooting
- Excellent analytical, problem-solving, and communication skills
- Mandatory Certification (at least one): CompTIA A+, CompTIA Network+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation
Preferred Qualifications
- Familiarity with endpoint management tools such as Microsoft Intune or SCCM
- Exposure to cloud environments such as Microsoft Azure
- Experience in enterprise or managed service environments
- Basic scripting knowledge (PowerShell or similar)
- Understanding of cybersecurity and endpoint protection tools
Skills
- Technical Troubleshooting & Incident Resolution
- Desktop & End User Support
- Microsoft 365 & Active Directory Administration
- Communication & Customer Service
What We Offer
- Competitive, market-aligned compensation
- Opportunity to work in enterprise IT environments
- Career growth and certification support
- Exposure to modern infrastructure and cloud technologies
- Collaborative and service-focused work culture
Equal Opportunity Statement
We are an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration without regard to race, religion, gender, age, disability, or any other protected status.
2nd Line IT Support Engineer (Certified) employer: Fortray Global Service Limited
Join a dynamic and inclusive team as a 2nd Line IT Support Engineer, where your technical expertise will be valued in a collaborative work culture that prioritises service excellence. With competitive compensation and ample opportunities for career growth and certification support, you will thrive in an environment that embraces modern infrastructure and cloud technologies, making it an ideal place for passionate IT professionals looking to make a meaningful impact.
Contact Detail:
Fortray Global Service Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Engineer (Certified)
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world and let them know you're on the hunt for a 2nd Line IT Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your troubleshooting skills and be ready to demonstrate your knowledge of Windows operating systems and networking fundamentals. Practice common scenarios you might face in the role to show off your expertise.
✨Tip Number 3
Don’t forget to showcase your customer service skills! As a 2nd Line IT Support Engineer, you'll be dealing with users who need help. Be ready to share examples of how you've successfully resolved issues while keeping users informed and satisfied.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Make sure to highlight your relevant experience and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate when you apply.
We think you need these skills to ace 2nd Line IT Support Engineer (Certified)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience and skills that match the job description. We want to see how your background in IT support aligns with our needs, so don’t be shy about showcasing your troubleshooting expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your proactive approach can benefit us. Keep it concise but engaging – we love a good story!
Show Off Your Certifications:Don’t forget to mention your certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. These are key for us, so make sure they stand out in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Fortray Global Service Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows operating systems, Microsoft 365, and networking fundamentals. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Showcase Your Customer Service Skills
As a 2nd Line IT Support Engineer, you'll be dealing with escalated issues from first-line support. Prepare examples that highlight your customer service experience and how you've effectively communicated with users to resolve their problems.
✨Familiarise Yourself with the Tools
Get comfortable with ticketing systems and endpoint management tools like Microsoft Intune or SCCM. If you have experience with cloud environments such as Microsoft Azure, be sure to mention it during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that require you to think on your feet. Practice answering scenario-based questions where you might need to troubleshoot a network issue or manage user accounts using Active Directory. This will demonstrate your analytical and problem-solving skills.
