Account Management Support Executive in London

We are looking for ambitious and driven individuals who are ready to develop within a fast-paced, regulated financial services environment. Candidates who are familiar with financial markets, products, or terminology often find they settle into the role more quickly. If you have studied finance or a related field, this is where that knowledge starts to work for you.

You will communicate with clients daily, build professional relationships, and provide general information about our financial products and platform. All client communications are conducted in a fair, clear, and non-misleading manner, in full accordance with FCA regulatory standards. Employees in this role do not provide financial advice.

• Maintain proactive and professional communication with clients via telephone and email, establishing rapport and understanding their informational needs in relation to our products and services.
• Provide clear, fair, and balanced general information about our financial instruments, platform features, and educational materials. All information is provided in a non-advisory capacity and must include appropriate risk disclosure in line with FCA requirements.
• Build and maintain professional client relationships by delivering a consistent standard of service, responding to enquiries promptly, and ensuring clients are treated fairly at all times.
• Adhere to all regulatory requirements and internal compliance standards throughout every client interaction, including accurate record-keeping, appropriate risk disclosure, and client suitability escalation.
• Stay current with industry developments, product changes, and regulatory updates through structured in-house training and ongoing professional development.

Previous experience in a client-facing, customer service, or financial services role is advantageous but not essential. A professional and composed telephone manner, a conscientious approach to performance targets within a structured, compliant framework, proficiency in standard computer applications and CRM systems, and a demonstrated commitment to ethical conduct, client care, and regulatory compliance are important.

This is a performance-based role within a structured, target-driven environment. You will encounter challenges including client objections and demanding performance expectations. We seek individuals who understand the demands of a regulated, performance-based environment and are motivated by structured professional growth and long-term career development.

Our recruitment process is designed to identify candidates who are the right fit for the role and for a regulated financial services environment. Candidates who are successful at the first stage interview will be invited to attend a one-week, fully paid training programme covering an introduction to the role, systems, client communication standards, and regulatory and compliance requirements as set out by the FCA.

The training period also serves as a mutual assessment of suitability before a formal offer of employment is made. Those who meet performance standards and demonstrate the right professional attitude do not simply retain their position. Fortrade promotes from within, conducts annual salary reviews, and provides high performers with the kind of career development and exposure that extends well beyond this role.

Whether your objective is a senior position, a broader career in regulated financial services, or a credible track record in a compliant environment, this role provides a genuine foundation for those willing to commit to it.

• One week of fully paid in-house training, including regulatory and compliance training, following a successful first interview.
• Performance-based commission structure — earnings vary depending on individual results and are in line with responsible sales practices.
• Weekly and monthly incentive vouchers for top performers.
• Annual salary review and incremental increases.
• Fast-track progression opportunities — internal promotion is actively supported.
• Contributory pension scheme.
• Employee wellbeing programme.
• Free on-site parking.

If you are ready to build your career within a regulated financial services environment and are confident in your ability to meet the expectations of this role, we would like to hear from you.

Fortrade Ltd is authorised and regulated in the UK by the Financial Conduct Authority (FCA). Employees do not provide financial advice. CFD trading involves a significant risk of loss and may not be suitable for all investors.