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- Tasks: Manage data protection tasks and provide customer support for security solutions.
- Company: Fortra is a leading provider of managed security services in the UK.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Join a proactive team dedicated to solving complex security challenges and making an impact.
- Qualifications: 8+ years in technical support, with expertise in Digital Guardian solutions and cloud environments.
- Other info: Work permit required for non-UK passport holders; apply through our website.
The predicted salary is between 43200 - 72000 £ per year.
Lead Security Administrator, united kingdom
Client:
Fortra
Location:
Job Category:
Other
–
EU work permit required:
Yes
Job Reference:
8d9e5f78d512
Job Views:
42
Posted:
22.06.2025
Expiry Date:
06.08.2025
Job Description:
Problem Solvers. Proactive Protectors. Relentless Allies.
Ready to join us? Let\’s get started.
The Managed Service Lead Security Administrator’s primary responsibilities focus on helping Managed Service Customers in their daily work with data protection tasks. This work includes policy/rule management, agent configurations and health checks. The Managed Service Lead Security Administrator is joining regular customer calls from Customer Success Managers / Security Analysts and is answering and guiding customers & internal partners accordingly.
WHAT YOU\’LL DO
- Perform ongoing policy and rule management, console configuration management, health checks (policy effectiveness reviews/ false positives etc.), policy upgrades, solution health monitoring & use case consultations.
- Create advanced custom rules based on customer non-standard requirements.
- Perform customer case management including timely response and status updates, effective escalations, and documentation of action plan and steps taken to achieve service level objectives.
- Troubleshoot complex agent performance issues & perform any required configuration changes to MSP systems
- Direct customer interaction to facilitate the troubleshooting and artifact collection for diagnosis.
- Liaise with customers, as well as perform effective and timely case resolution.
- Participate actively in training to maintain a working knowledge of the products and their operation, configuration and available functionality.
- Perform application and forensic reporting tasks including archive recovery, data export, customer report execution and integration setup.
- Follow change management process support by providing clear documentation of planned actions and their status and result.
- Perform proactive actions such as monitoring key systems & service health metrics e.g. resource utilization tracking, job status monitoring and issue resolution.
- Work with cross functional team to deliver secure, stable and supportable infrastructure
- Guide other team members and help them with complex tasks.
QUALIFICATIONS
- 8+ years’ experience providing direct customer technical application support in a large scale SAAS, Cloud or customer facing managed services environments.
- 4+ years’ experience with implementing and managing Digital Guardian solutions and developing rules/ policies
- Bachelor’s degree with a focus in computer science, management information systems or related discipline, or equivalent combination of education and experience
- Demonstrated Multiplatform fluency with Linux, OSX and MS Windows
- Familiarity with VMware/HyperV virtualization technologies sufficient to facilitate the access, setup and management of predefined templated environments for testing, triage and production application support.
- Working knowledge of Systems Scripting (PowerShell ,VBS, batch or similar)
- Competency with Windows, OSX and Linux operating systems user function, administration and trouble shooting.
- Solid prioritization and time management and logical problem identification and diagnosis skills.
- Windows MSI and Shell Script installation package construction (.pkg) for Linux and OSX.
- Advanced debugging skills of endpoint computers.
- Basic knowledge of MSSQL and Database concepts and backup/recovery methodology.
- Prior work interfacing with Microsoft Dynamics365 or similar case management services.
- Excellent customer expectation management and communication skills.
- Use of remote meeting and access utilities to facilitate customer interaction.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 22/06/2025 by TN United Kingdom
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Lead Security Administrator employer: Fortra
Contact Detail:
Fortra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Security Administrator
✨Tip Number 1
Familiarise yourself with Digital Guardian solutions and their functionalities. Understanding how to implement and manage these solutions will give you a significant edge during interviews, as you'll be able to discuss your relevant experience in detail.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for complex agent performance issues. Be prepared to share specific examples of how you've resolved similar challenges in the past, as this will demonstrate your problem-solving abilities to potential employers.
✨Tip Number 3
Engage with online communities or forums related to security administration and managed services. Networking with professionals in the field can provide insights into the latest trends and challenges, which you can leverage during your application process.
✨Tip Number 4
Prepare to discuss your experience with various operating systems and scripting languages. Highlighting your fluency in Linux, OSX, and Windows, along with your scripting capabilities, will showcase your technical versatility and readiness for the role.
We think you need these skills to ace Lead Security Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Lead Security Administrator position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in customer technical application support, particularly in SAAS or managed services environments. Emphasise your familiarity with Digital Guardian solutions and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and proactive approach. Mention specific examples of how you've successfully managed customer cases or implemented security policies in previous roles.
Highlight Technical Skills: Make sure to list your technical skills clearly, especially your experience with Linux, OSX, MS Windows, and any scripting languages. This is crucial for a role that requires troubleshooting and configuration management.
How to prepare for a job interview at Fortra
✨Showcase Your Technical Expertise
As a Lead Security Administrator, you'll need to demonstrate your extensive knowledge in managing Digital Guardian solutions and troubleshooting complex issues. Be prepared to discuss specific examples from your past experience that highlight your technical skills and problem-solving abilities.
✨Prepare for Customer Interaction Scenarios
Since the role involves direct customer interaction, think of scenarios where you've successfully managed customer expectations or resolved technical issues. Practising how you would handle these situations can help you convey your communication skills effectively during the interview.
✨Understand the Company’s Products
Familiarise yourself with Fortra's products and services, especially those related to data protection and managed services. This knowledge will not only help you answer questions more confidently but also show your genuine interest in the company and its offerings.
✨Demonstrate Team Leadership Skills
The role requires guiding other team members through complex tasks. Prepare to discuss your leadership style and provide examples of how you've mentored or supported colleagues in previous roles. Highlighting your ability to work collaboratively will be key.
