Customer Service Representative

Company Description

Fortoak Ltd is a leading supplier of high-quality till rolls, labels, packaging, and specialty raw materials with over 40 years of industry expertise. Renowned for its professional service and exceptional products, Fortoak supports businesses across the UK and Ireland. With a centrally located warehouse and logistics platform in Birmingham, the company ensures efficient and cost-effective services to meet the specific needs of its clients. Fortoak takes pride in delivering tailored solutions for businesses of all sizes.

Role Description

This is a full-time, on-site role for a Customer Service Representative based in Oldbury. The role involves addressing customer inquiries, providing exceptional support, ensuring customer satisfaction, and resolving issues promptly. The Customer Service Representative will build strong relationships with clients, assist with orders, and maintain accurate records, contributing to the overall positive customer experience.

Qualifications

• Proficiency in Customer Service and Customer Support
• Understanding of Customer Satisfaction and Customer Experience principles
• Strong communication and interpersonal skills
• Problem-solving abilities and attention to detail
• Ability to work in a team-oriented environment
• Proficiency in using basic computer applications and CRM software
• High school diploma or equivalent; additional qualification or experience in a similar role is a plus
• Proven ability to manage time effectively in a fast-paced environment