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- Tasks: Lead a vibrant restaurant team and deliver exceptional customer service.
- Company: Join the iconic Fortnum & Mason at our stunning Piccadilly location.
- Benefits: Enjoy competitive pay, generous discounts, and extra holiday days.
- Other info: Inclusive environment with opportunities for personal and professional growth.
- Why this job: Be part of a unique hospitality experience and develop your career.
- Qualifications: Experience in hospitality and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join the Fortnum & Mason Team! If you are passionate about delivering great service and eager to share your knowledge with others, we have the perfect opportunity for you!
Fortnum & Mason are looking for an exceptional Assistant Restaurant Manager to join our unique team at our beautiful Flagship store in Piccadilly at our Dimond Jubilee Tea Salon Restaurant. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.
Why Work For Us:
- Competitive hourly rate + paid overtime
- Discretionary annual bonus (up to 5% of salary)
- Up to 40% store and restaurant discounts
- Subsidised staff restaurant using Fortnums ingredients
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years
What You'll Do:
- Lead the restaurant and ensure it meets and exceeds F&M standards and targets
- Coach and develop your managers to ensure efficiency, leading by example
- Update your management team on business performance, new initiatives and other pertinent issues
- Tour the restaurant regularly
- Chair regular meetings with managers
- Demonstrate high levels of planning, organising, and time management to drive the operational execution across the department
- Cooperate with the General Manager, assisting with anything from project planning to staff management
- Nurture positive working relationships with staff
- Address any issues in a timely fashion
What We're Looking For:
- Experience within Afternoon Tea and Private Dining
- Excellent interpersonal skills for diplomatically handling staff and customers
- Cooperation and team working skills
- The ability to lead and motivate a team of staff
- The ability to cope under pressure in a fast-paced environment
- Good business awareness for achieving successful performance
- Strong written and oral communication skills for managing business administration and personnel matters
- Strong planning and organisational skills to run a streamlined operation
- The ability to work independently and make decisions confidently
- Problem-solving ability, to resolve issues as they arise
We are committed to developing your career and nurturing your talent, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.
In the last year alone, our people have been recognized and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Assistant Manager - Hospitality in Westminster employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Hospitality in Westminster
✨Tip Number 1
Get to know the company! Before your interview, dive into Fortnum & Mason's history and values. This will not only impress them but also help you connect your passion for customer service with their brand ethos.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your experience in hospitality and how you can lead a team to deliver that world-class service they’re after.
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm for artisanal products shine through. Share personal stories that highlight your customer service skills and how you’ve handled challenges in the past.
✨Tip Number 4
Follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Assistant Manager - Hospitality in Westminster
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for hospitality and customer service shine through. We want to see how much you love what you do and how you can bring that enthusiasm to our team!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in Afternoon Tea and Private Dining. We’re looking for specific skills, so don’t be shy about showcasing your strengths that match the job description.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your experience and skills effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Fortnum & Mason.
How to prepare for a job interview at Fortnum & Mason
✨Know Your Product
Before the interview, make sure you’re familiar with Fortnum & Mason’s offerings, especially their Afternoon Tea and artisanal products. This knowledge will not only impress your interviewers but also show your passion for the brand.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate and develop staff, as this is crucial for the Assistant Manager role. Think of specific situations where you’ve resolved conflicts or improved team performance.
✨Demonstrate Customer Service Excellence
Be ready to discuss your approach to delivering exceptional customer service. Share anecdotes that illustrate your interpersonal skills and how you handle challenging situations with customers diplomatically.
✨Plan for Pressure
Since the role involves working in a fast-paced environment, think about times when you’ve thrived under pressure. Prepare to discuss your time management and organisational skills, and how you ensure smooth operations even during busy periods.