Waiter / Waitress Diamond Jubilee Tea Salon

b Waiter / Waitress Diamond Jubilee Tea Salon /b br p b Join the Fortnum Mason Team! /b /p p /p p Are you passionate about delivering exceptional hospitality and creating memorable dining experiences? Do you thrive in a fast-paced, luxury environment and take pride in providing outstanding customer service? If so, wed love to hear from you. /p p /p p Fortnum Mason are looking for an exceptional b Waiter/Waitress /b to join our renowned b Diamond Jubilee Tea Salon /b at our iconic Piccadilly flagship store. As a key member of our hospitality team, you will help deliver the world-class service that our guests have come to expect, ensuring every visit is truly special from arrival to departure. /p p /p p b Why Work For Us? /b /p ul li Competitive hourly rate plus paid overtime /li li Discretionary annual bonus (up to 5% of salary) /li li Up to 40% store and restaurant discounts /li li Subsidised staff restaurant using Fortnums ingredients /li li 28 days holiday, plus your birthday off and 5 additional wellbeing days /li li Matched pension scheme and career development opportunities /li li Annual staff party and long-service recognition gifts after 5 years /li /ul p b What Youll Do /b /p ul li Deliver exceptional service to guests throughout their dining experience /li li Maintain your station and section to the highest standards at all times /li li Prepare and set tables in accordance with Fortnum Mason service standards /li li Demonstrate excellent menu knowledge, including our Afternoon Tea offering, teas, cakes and seasonal menus /li li Take food and beverage orders accurately and confidently /li li Work closely with Head Waiters and management to ensure smooth service delivery /li li Anticipate guest needs and exceed expectations through attentive, personalised service /li li Handle guest feedback, requests and concerns professionally and efficiently /li li Support colleagues to create a positive and collaborative team environment /li li Ensure all health, safety and hygiene standards are consistently maintained /li /ul p b What Were Looking For /b /p ul li Previous experience in a luxury hospitality, restaurant, Afternoon Tea or fine dining environment /li li A genuine passion for delivering outstanding customer service /li li Excellent communication and interpersonal skills /li li Strong attention to detail and a professional, polished presentation /li li Ability to work efficiently in a busy environment while maintaining exceptional service standards /li li Positive, proactive and team-oriented approach /li li A keen interest in food, beverage and the Fortnum Mason brand /li li Flexibility to work a variety of shifts, including weekends and peak trading periods /li /ul p b Our Commitment to Inclusion /b /p p /p p At Fortnum Mason, we are committed to developing careers and nurturing talent regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. /p p /p p We celebrate individuality and embrace diversity, creating an inclusive environment where everyone can thrive. /p p Our people are at the heart of everything we do. In recent years, our teams have been recognised with awards across Retail, Hospitality, Customer Service, Technology, Visual Merchandising and Community Impact, reflecting the exceptional talent and dedication that makes Fortnum Mason such a special place to work. /p