At a Glance
- Tasks: Lead talent acquisition for Retail & Hospitality, creating strategies to attract top talent.
- Company: Join Fortnum & Mason, a prestigious brand in the heart of London.
- Benefits: Enjoy up to 40% discount, 25 days holiday, and a subsidised staff restaurant.
- Other info: Be part of an inclusive team that values diversity and personal growth.
- Why this job: Make a real impact on hiring and enhance the candidate experience in a vibrant environment.
- Qualifications: Strong experience in talent acquisition, especially in retail or hospitality.
The predicted salary is between 50000 - 65000 £ per year.
Our Head Office department is located in the heart of Piccadilly, occupying the 5th & 6th floor of our flagship store.
The central London location offers restaurants, bars, cultural sites, shopping and more, and is a short walk from Green Park Tube Station and numerous bus stops.
We are looking for an experienced Talent Acquisition Manager to lead hiring across our Retail and Hospitality divisions at Fortnum & Mason.
Partnering with senior stakeholders, you will deliver end‑to‑end recruitment strategies that attract exceptional talent and support outstanding customer experiences.
You will report to the Culture & Talent Director, manage a small team, and work closely with the Head Office TA Manager and the wider People team to deliver an exceptional candidate journey and strengthen our employer brand.
Responsibilities
- Lead talent acquisition strategy for Retail & Hospitality, including peak hiring
- Partner with leaders to attract diverse, high‑quality talent
- Develop sourcing strategies, outreach programmes and new talent pipelines
- Track performance, market trends and competitor activity
- Manage agency partners, referral schemes and recruitment budgets
- Ensure a best‑in‑class candidate experience and strong employer brand
- Coach hiring managers and support effective decision‑making
- Lead, develop and inspire a high‑performing TA team
- Drive continuous improvement, innovation and compliance
Qualifications
- Strong TA experience in retail and/or hospitality
- Proven stakeholder management at senior level
- Skilled in both volume and specialist hiring
- Data‑driven, commercially aware and results‑focused
- Confident influencing and advising hiring managers
- Experienced in ATS and recruitment tools
- Agile, resilient and able to thrive in a fast‑paced environment
- Passionate about candidate experience and employer branding
Benefits
- Competitive salary
- A generous store and restaurant discount of up to 40%
- 25 days holidays (excluding bank holidays) and an extra day off for your birthday
- A fantastic subsidised staff restaurant which uses Fortnum's ingredients
- A range of opportunities to develop and grow personally and professionally
- Excellent pension scheme
We are committed to developing your career and nurturing your talent, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation.
We respect and embrace each other's differences to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
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StudySmarter Expert Advice🤫
We think this is how you could land Talent Acquisition Manager
✨Dive into the Talent Acquisition Community
Get involved with communities specifically aimed at talent acquisition and recruitment. Follow popular forums, like the HR and recruitment threads on LinkedIn Groups or join Talent Acquisition Meetups in your area. Networking with fellow recruiters and industry experts can lead to hidden job opportunities and insider tips!
✨Show Off Your Expertise at Recruitment Events
Attend recruitment fairs and industry conferences where companies, including Fortnum & Mason, often showcase their hiring needs. Not only can you meet potential employers face-to-face, but you can also demonstrate your passion and knowledge about the field. Make sure you've got some thoughtful questions ready to impress!
✨Leverage Your University Connections
If you’re a recent grad or still connected to your university, tap into their career services. Many universities have exclusive job boards and connections with companies eager to hire fresh talent in recruitment roles. Plus, you never know who might be able to put in a good word for you at places like Fortnum & Mason!
✨Tailor Your Digital Footprint
Make sure your online presence reflects your passion for talent acquisition. Share articles, join discussions, and post about trends in recruiting to establish yourself as a knowledgeable candidate. Recruiters often check candidates out online, so use platforms like LinkedIn to showcase your insights and enthusiasm for discovering the right talent!
We think you need these skills to ace Talent Acquisition Manager
Some tips for your application 🫡
Showcase Your Passion for Talent Acquisition:In your cover letter, let your passion for recruiting shine through! Talk about what drew you to talent acquisition. Share experiences where you helped others find their dream jobs or any times you've been involved in hiring processes – it’ll show us at Fortnum & Mason that you're genuinely invested in the field.
Highlight Relevant Skills and Certifications:Make sure your CV includes any relevant skills or certifications related to recruiting. Mentioning your knowledge of applicant tracking systems, personality assessments, or even any HR-related qualifications can set you apart. This way, we can see straight away that you're not just any candidate but one with the necessary tools for talent acquisition.
Tailor Your CV for the Job:When applying for Talent Acquisition Manager at Fortnum & Mason, tailor your CV to reflect the job description. Highlight previous experiences in recruitment, candidate sourcing, or employee engagement that align with what we’re after. Personalisation shows we’re not just another checkbox on your job applications!
Bring Your Unique Perspective:In your cover letter, don't hesitate to share your unique perspective on what makes a good recruiter. Whether it's building strong candidate relationships or your approach to diversity in hiring, your insights can resonate well with our team. We love a fresh take, so let it shine!
How to prepare for a job interview at Fortnum & Mason
✨Know Your Sourcing Strategies
In the talent acquisition world, it’s all about knowing the best sourcing strategies. Be prepared to discuss specific techniques you’ve used to find and attract top talent, whether that’s through social media, networking events, or innovative outreach methods. Bring examples that showcase your capability!
✨Value of Employer Branding
Employer branding is a huge part of recruitment, so be ready to chat about how you’ve contributed to building an attractive company image. Think about how you’d pitch Fortnum & Mason to potential candidates and maintain a consistent brand image across platforms.
✨Demonstrate Your Interviewing Skills
Since this is a full-time gig, hiring managers will want to see your interviewing prowess. Prepare for mock interview scenarios where you might need to assess candidates' cultural fit and skill set. Practise asking competency-based questions to demonstrate your systematic approach.
✨Engage with Data and Metrics
Being data-driven is key in talent acquisition! Expect to discuss how you’ve used recruiting metrics to refine your strategies. Familiarise yourself with common KPIs, like time-to-fill and candidate satisfaction scores, and be ready to back up your insights with data!
