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- Tasks: Lead and inspire a new retail team to deliver exceptional customer experiences.
- Company: Fortnum & Mason has been delighting customers since 1707 with quality products and extraordinary experiences.
- Benefits: Enjoy competitive salary, 28 days holiday, store discounts, and career development opportunities.
- Why this job: Join a legacy brand that values service, inclusivity, and creating joyful experiences for customers.
- Qualifications: Experience in senior retail leadership, strong commercial acumen, and excellent communication skills required.
- Other info: Flexible shifts, including weekends, and a commitment to nurturing talent regardless of background.
The predicted salary is between 36000 - 60000 £ per year.
At Fortnum & Mason, we’ve been delighting customers with extraordinary experiences since 1707. From our world-famous hampers to our exquisite teas and fine foods, every product tells a story of heritage, quality, and craftsmanship.
We are now seeking an inspiring Store Manager to lead our brand-new Bicester Village retail team. This is a rare opportunity for a passionate and experienced retail leader to shape a new chapter in our legacy—someone who embodies our values and is committed to delivering exceptional service, inspiring teams, and creating joyful experiences for every customer.
Why Work For Us:
- Competitive salary + performance-based bonus
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days
- Up to 40% store and restaurant discounts
- Matched pension scheme and access to MyRewards for discounts on major retailers
- Career development opportunities across our iconic brand
- Additional annual leave and incredible gifts after 5 years of service
What You’ll Do:
- Lead, inspire, and develop a high-performing team to deliver exceptional customer experiences
- Champion Fortnum’s values and ensure our brand is represented with elegance and excellence
- Drive commercial performance through effective planning, stock management, and visual merchandising
- Own store KPIs including sales, NPS, profit, compliance, and team development
- Ensure operational excellence, compliance, and adherence to company standards
- Act as a brand ambassador, building strong relationships with customers, partners, and the local community
What We’re Looking For:
- Proven experience in a senior retail leadership role, ideally within luxury or premium environments
- A forward-thinking leader with a warm, engaging, and motivational style
- Strong commercial acumen and a track record of achieving sales, KPIs and operational targets
- Passion for food, heritage, and delivering extraordinary service
- Excellent communication and interpersonal skills
- Flexibility to work across a variety of shifts, including weekends
Join us in bringing joy to every customer, every day. Apply now and be part of a legacy that continues to inspire.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Store Manager - Bicester Village employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Bicester Village
✨Tip Number 1
Familiarise yourself with Fortnum & Mason's heritage and values. Understanding the brand's story and commitment to quality will help you connect with the interviewers and demonstrate your passion for their products.
✨Tip Number 2
Prepare examples of how you've successfully led teams in previous roles, particularly in luxury retail. Highlight specific achievements related to sales targets and team development to showcase your leadership skills.
✨Tip Number 3
Research current trends in the luxury retail market, especially those relevant to food and customer experience. Being knowledgeable about industry trends will show your forward-thinking approach and commercial acumen.
✨Tip Number 4
Network with current or former employees of Fortnum & Mason if possible. Gaining insights from their experiences can provide you with valuable information to discuss during your interview and demonstrate your genuine interest in the company.
We think you need these skills to ace Store Manager - Bicester Village
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Fortnum & Mason's heritage and values. Familiarise yourself with their products and customer service philosophy, as this will help you tailor your application to reflect their brand ethos.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in retail leadership, particularly in luxury or premium environments. Provide specific examples of how you've driven sales and developed teams in previous roles.
Showcase Your Leadership Style: Fortnum & Mason is looking for a warm and engaging leader. Use your application to demonstrate your motivational style and how you inspire teams to deliver exceptional customer experiences.
Tailor Your Application: Make sure your application is tailored specifically for the Store Manager position at Bicester Village. Address the key responsibilities and qualifications mentioned in the job description, showing how your skills align with their needs.
How to prepare for a job interview at Fortnum & Mason
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail industry, especially in luxury environments. Share specific examples of how you've created exceptional customer experiences in your previous roles.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you inspire and develop teams. Highlight any successful initiatives you've led that improved team performance or customer satisfaction.
✨Know the Brand Inside Out
Research Fortnum & Mason's history, values, and product offerings. Be ready to explain how you would embody their brand ethos and contribute to their legacy during your interview.
✨Prepare for Scenario-Based Questions
Anticipate questions that assess your problem-solving skills and ability to handle challenging situations. Think of examples where you've successfully managed operational issues or driven sales performance.
