At a Glance
- Tasks: Keep our store stocked and organised, ensuring a magical experience for every customer.
- Company: Join the iconic Fortnum & Mason family at our stunning Bicester Village store.
- Benefits: Enjoy competitive pay, generous discounts, and extra days off for your wellbeing.
- Other info: Great career development opportunities and fun staff events await you!
- Why this job: Be part of a team that brings extraordinary products to life in a vibrant environment.
- Qualifications: Must be organised, detail-oriented, and thrive in a fast-paced setting.
The predicted salary is between 24000 - 30000 £ per year.
Join the Fortnum & Mason family at our beautiful Bicester Village store and play a key role in bringing our extraordinary products to life. As a Stock Keeper, you will be at the heart of our operation - ensuring our shelves are always perfectly presented, our stockrooms run smoothly, and our teams have everything they need to deliver exceptional service. Your work will make sure that every customer who steps into our store experiences the magic of Fortnum & Mason at its very best. This is a full time role (40 hours per week) based at Bicester Village.
Responsibilities
- Receive, process, and organise all deliveries to the highest standard.
- Keep stock areas clean, safe, and impeccably organised in line with company guidelines.
- Ensure products are stored, handled, and replenished correctly to maintain quality and reduce loss.
- Work closely with the sales team to ensure the shop floor is consistently and efficiently replenished.
- Respond to stock requests quickly to support seamless customer service.
- Follow all procedures relating to manual handling, stock security, and workplace safety.
- Ensure compliance with all Fortnum & Mason operational standards.
Qualifications
- Enjoys working in a fast paced, structured environment.
- Has strong attention to detail and takes pride in getting things right.
- Is highly organised, proactive, and able to manage multiple tasks at once.
- Communicates clearly and works well with others across all departments.
- Has previous stockroom, warehouse, or retail experience.
- Is comfortable with manual handling and practical, physical tasks.
Benefits
- Competitive hourly rate + paid overtime
- Discretionary annual bonus (up to 5% of salary)
- Up to 40% store and restaurant discounts
- Subsidised staff restaurant using Fortnum's ingredients
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years
Subject to terms and conditions.
Stock Keeper employer: Fortnum & Mason
Fortnum & Mason is an exceptional employer, offering a vibrant work culture at our stunning Bicester Village store. As a Stock Keeper, you will enjoy competitive pay, generous discounts, and a supportive environment that prioritises employee growth and wellbeing, including 28 days of holiday plus additional days off for personal wellness. Join us to be part of a team that values excellence and creates memorable experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Stock Keeper
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Fortnum & Mason, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Fortnum & Mason!
We think you need these skills to ace Stock Keeper
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Fortnum & Mason, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Fortnum & Mason and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Fortnum & Mason that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Fortnum & Mason
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
