Senior Concierge Corporate Executive

Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

Role Purpose

The Senior Concierge Corporate Executive is a multidimensional role, combining account management with proactive sales. Offering an exceptional tailor-made service to a broad range of high net worth and high-profile corporate clients. We are looking for a confident individual to join our dynamic team to enable us to reach key sales targets, build new business and provide joy to our customers.

Role Responsibilities

Operational

• Confidence in managing key corporate accounts delivering sales targets and developing relationships with these clients to increase spend, as well as managing both regular and complex orders from start to end (from initial enquiry to successful completion of order), offering the highest level of service to customers
• Maintain relations with clients by reaching out with new product information i.e. Easter/Christmas and upcoming events that they might be interested in
• Meet with clients to build and maintain relationships and to liaise regarding large orders/ initial proposals.
• Respond to new client queries, introduce the service and create proposals for client gifts according to their requirements
• Make proactive sales to new customers through networking events, exhibitions, emails and calls with targeted goals for new business, representing the team and brand
• Lead a team at Christmas to achieve department sales target – responsibilities include overseeing daily tasks, monitoring performance and resolving escalations, ensuring the highest levels of customer service are met by all team members
• Liaise with buyers, merchandisers and logistics teams to accommodate orders from having stock of the product, to delivering with the client
• Act as a senior colleague for Concierge Gifting Executives, providing advice and support where needed

Role Specific Criteria

• Excellent interpersonal and communication skills
• Planning and organisation skills
• High level of computer literacy
• Understanding the premium retail market place
• Previous experience of managing customers/ clients
• A passion for our brand
• Previous experience on D365 sales system
• Previous experience on Zendesk communication platform

In return we offer the following fabulous benefits;

• Annual discretionary bonus
• A generous store and restaurant discount
• A subsidised staff restaurant which uses Fortnum’s ingredients
• 25 days paid holiday (plus bank holidays) a year and an extra day off for your birthday
• Invitation to our annual staff party
• And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other\’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards