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- Tasks: Manage restaurant bookings and deliver exceptional customer service during the festive season.
- Company: Join the iconic Fortnum & Mason team, delivering Christmas spirit since 1707.
- Benefits: Gain valuable experience in a luxury hospitality environment with career development opportunities.
- Why this job: Be part of a memorable festive experience and create joy for customers.
- Qualifications: Experience in reservations or customer service, ideally in hospitality; passion for outstanding service.
- Other info: Flexible hours, inclusive culture, and recognition for your contributions.
The predicted salary is between 24000 - 36000 £ per year.
Join our Reservation Team this festive period!
Find out more about this role by reading the information below, then apply to be considered.
Having delivered the spirit of Christmas 318 times to the farthest-flung corners of the globe, the team at Fortnum & Mason is on hand to provide exceptional service through multiple-channels, at the most memorable time of the year. Whether you\’re making your first journey or fiftieth, a trip to Fortnum & Mason is always an occasion to remember. After all, extraordinary food and drink, joy-giving things, and exceptional service have been the order of the day at 181 Piccadilly since 1707.
Our Reservation Coordinator should be fully flexible to work 5 out of 7 days from 9am to 6pm including weekends, on a 45 hour per week contract. No extensive holidays can be considered during seasonal contracts due to business needs.
Key Accountabilities
Manage all restaurant bookings, ensuring smooth and efficient coordination
Respond promptly and professionally to customer inquiries via phone, email, and online booking platforms
Assist in planning and organising group bookings and special requests
Manage payments and prepayments through SevenRooms, including issuing payment links when required
Liaise with front of house and kitchen teams to ensure all reservation details and special requirements are communicated clearly
Deliver exceptional customer service by addressing any issues or modifications with care
We expect the successful candidate to have the following skills and experience:
Experience within a reservations or customer service role, ideally within a Hospitality or luxury setting
Familiarity with SevenRooms, Zendesk, and OpenTable is desirable
A passion for delivering outstanding customer service and exceeding customer expectations
The ability to multitask and work effectively under pressure
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation.
We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards
Seasonal Reservation Coordinator - Fixed Term Contract employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Reservation Coordinator - Fixed Term Contract
✨Tip Number 1
Get to know the company! Before your interview, dive into Fortnum & Mason's history and values. This will help you connect with the team and show that you're genuinely interested in being part of their festive spirit.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be flexible and ready to adapt! The festive season can get hectic, so show that you're prepared to handle multiple tasks and work under pressure. Highlight any previous experience in fast-paced environments during your chat.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're keen on joining our team directly. Don’t miss out on this opportunity to be part of something special!
We think you need these skills to ace Seasonal Reservation Coordinator - Fixed Term Contract
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for exceptional customer service shine through. Share any experiences that highlight your dedication to making every guest's visit memorable, especially in a festive setting!
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experience mentioned in the job description. Highlight your familiarity with tools like SevenRooms or Zendesk if you have them, as it shows you're ready to hit the ground running.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your relevant experience and skills at a glance. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our Reservation Team.
How to prepare for a job interview at Fortnum & Mason
✨Know Your Stuff
Before the interview, make sure you’re familiar with Fortnum & Mason’s history and values. Brush up on their offerings and the importance of exceptional customer service, especially during the festive season. This will show your genuine interest in the role and the company.
✨Showcase Your Experience
Be ready to discuss your previous experience in reservations or customer service roles. Prepare specific examples that highlight your ability to multitask and handle pressure, as these are key skills for a Seasonal Reservation Coordinator.
✨Practice Your Communication Skills
Since the role involves responding to customer inquiries via various channels, practice clear and professional communication. You might even want to role-play common scenarios with a friend to build your confidence.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they handle busy periods, or what success looks like in this role. This shows your enthusiasm and helps you gauge if it’s the right fit for you.
