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- Tasks: Deliver exceptional customer service and maintain stock levels in a luxury retail environment.
- Company: Join the iconic Fortnum & Mason, known for extraordinary food and service.
- Benefits: Enjoy discounts, a bonus scheme, and 28 days holiday plus extra wellbeing days.
- Why this job: Be part of a team that creates unforgettable shopping experiences every day.
- Qualifications: Passion for customer service and previous retail experience preferred.
- Other info: Dynamic role with great career development opportunities in an inclusive environment.
The predicted salary is between 11 - 13 £ per hour.
For over three centuries, Fortnum & Mason has been home to extraordinary food, exceptional service, and unforgettable experiences. Our people are at the heart of everything we do, and we are proud to deliver moments of joy to customers from around the world, every single day. We’re excited to be expanding our presence in Canary Wharf and are looking for warm, enthusiastic, and customer‑focused individuals to join our team. Please note, this is a part-time, 20 hour/week role.
Why Work For Us:
- Discretionary annual bonus (up to 5% of salary)
- Up to 40% store and restaurant discounts
- Subsidised staff restaurant using Fortnum’s ingredients
- 28 days’ holiday + a day off for your birthday and 5 extra wellbeing days
- Matched pension scheme and brilliant career development opportunities
- Annual staff party and incredible gifts after 5 years
What You’ll Do:
- Provide an outstanding, personalised service that reflects the Fortnum & Mason brand
- Support customers with product knowledge, recommendations, and queries
- Maintain beautifully presented sales areas and ensure stock levels are accurate and available
- Receive, unpack, and organise deliveries efficiently
- Assist with stock rotation, replenishment, and ticketing
- Uphold visual merchandising guidelines to the highest standard
- Process transactions accurately and efficiently using the till system
- Work collaboratively with colleagues to create a warm, welcoming store environment
- Ensure all activities comply with health & safety and food safety guidelines
What We Are Looking For:
- Passionate about delivering exceptional customer service
- Curious and enthusiastic about luxury retail and fine food
- Adaptable, proactive, and able to multitask in a dynamic environment
- Comfortable working both on the shop floor and in the stockroom
- A strong communicator with great attention to detail
- Reliable, punctual, and a true team player
- Previous experience in retail
If you’re passionate about people, service, and the world of Fortnum & Mason, we’d love to hear from you. Apply today and help us continue our tradition of delivering exceptional experiences. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.
Sales Stock Associate employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Stock Associate
✨Tip Number 1
Get to know the brand! Before your interview, dive into Fortnum & Mason's history and values. This will help you connect with their mission and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Being able to share these stories will highlight your passion for delivering exceptional service.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look polished and professional. This reflects your understanding of the luxury retail environment and sets a positive tone right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Stock Associate
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and luxury retail shine through. We want to see that you’re genuinely excited about the opportunity to work with us at Fortnum & Mason!
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your strengths!
Be Personable: In your cover letter, adopt a warm and friendly tone. Remember, we’re all about creating memorable experiences for our customers, so showing your personality can really help you stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Fortnum & Mason
✨Know the Brand Inside Out
Before your interview, take some time to research Fortnum & Mason. Understand their history, values, and what makes them unique in the luxury retail space. This will not only impress your interviewers but also help you align your answers with their brand ethos.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you can relate these stories to the role of a Sales Stock Associate, highlighting your ability to create memorable shopping experiences.
✨Demonstrate Your Team Spirit
Since this role involves working closely with colleagues, be ready to discuss how you collaborate effectively in a team. Share specific instances where you contributed to a positive team environment or helped resolve conflicts.
✨Be Ready for Practical Scenarios
Expect questions that may involve practical scenarios, such as how you would handle stock management or assist a customer with a query. Practise your responses to these types of questions to show that you can think on your feet and adapt to the fast-paced retail environment.
