At a Glance
- Tasks: Deliver exceptional service through personalised gift advice and smooth order handling.
- Company: Join the festive spirit at Fortnum & Mason, a leader in luxury gifting.
- Benefits: Full-time seasonal role with remote work options and flexible shifts.
- Other info: Dynamic, inclusive environment with opportunities for career growth.
- Why this job: Make Christmas memorable for clients while developing your sales skills.
- Qualifications: Sales and customer service experience, excellent communication, and tech skills.
The predicted salary is between 25000 - 30000 £ per year.
Having brought the spirit of Christmas to even the most remote corners of the world, our Concierge team at Fortnum & Mason is proud to offer a truly personal touch in an increasingly impersonal world.
We are looking for dynamic, confident, and personable Concierge Gifting Executives to join our expert, sales-focused Gifting team.
In this role, you’ll deliver exceptional service through personalised gift advice, smooth order handling, and outstanding account management—helping to create a truly memorable festive season for our business and VIP clients.
This seasonal role runs from September to December, with a combination of remote work and time at our Piccadilly head office.
It’s a full-time position with 5 shifts spreads across the week.
To be successful, you’ll need a quiet, professional home workspace with reliable high-speed internet, a passion for sales, and a strong drive to meet targets.
Responsible for managing your own clients throughout the fast-paced Christmas period, you will need to utilise your multitasking skills as you will be involved in the entire order process.
From making proactive calls to existing and new clients, handling complex client queries, processing orders on our system, looking after and rectifying any delivery issues and all aftercare.
- We expect the successful candidate to have the following skills and experience:
- Sales and Customer Service experience
- Excellent Microsoft office and technology skills.
- Excellent communication skills, a resilient and can-do attitude.
- Excellent time keeping and prioritisation.
- Knowledge of tools and systems used would be preferential. Specifically, Zendesk and Microsoft D365
- Build credibility with a wide range of audiences and work with integrity/confidentiality.
- This is a hybrid role so the ability to work independently is essential.
- The department is open Monday-Sunday 9am-6:30pm. Rotas and shifts to be discussed. During the busy period there may be additional hours available to ensure workload is completed.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation.
We respect and embrace each other's differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
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Sales Specialist employer: Fortnum & Mason
Fortnum & Mason is an exceptional employer, offering a vibrant work culture in the iconic setting of Piccadilly. With a commitment to employee growth and development, we provide ample opportunities for professional advancement alongside generous benefits such as a substantial discount and 25 days of holiday, making it a rewarding place to build your career in tax management.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Specialist
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Specialist at Fortnum & Mason, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Fortnum & Mason. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Specialist. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Specialist
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Fortnum & Mason:When writing your cover letter, make sure to tailor your message specifically for Fortnum & Mason. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Fortnum & Mason
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Fortnum & Mason that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Fortnum & Mason that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Fortnum & Mason’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
