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- Tasks: Engage customers and create unforgettable experiences in our Wines & Spirits department.
- Company: Join the iconic Fortnum & Mason, known for exceptional service and quality.
- Benefits: Enjoy discounts, a bonus, extra holiday, and career development opportunities.
- Other info: Flexible hours with a supportive and inclusive team environment.
- Why this job: Share your passion for wines and spirits while making customers smile every day.
- Qualifications: Previous retail or hospitality experience and a love for wines and spirits.
The predicted salary is between 24000 - 30000 £ per year.
Fortnum & Mason is seeking an exceptional Sales Associate to join our renowned Wines & Spirits department. As part of this celebrated team, you’ll bring our extraordinary products to life through impeccable service, deep product passion, and a dedication to creating unforgettable experiences for every customer who walks through our doors.
Reporting to the Floor Manager, you will play a key role in ensuring our department excels day after day—maintaining beautifully presented displays, supporting stock levels, and contributing to the achievement of departmental KPIs through both individual brilliance and collaborative spirit. This is a role for someone who thrives on engaging with customers, sharing product knowledge, and creating moments of genuine delight. If you’re confident, warm, and naturally engaging, you’ll feel right at home.
Responsibilities- Maintain beautifully presented displays and support stock levels in the Wines & Spirits department.
- Contribute to the achievement of departmental KPIs through individual performance and collaboration.
- Engage with customers, share product knowledge, and create moments of genuine delight.
- Has a genuine passion for Wines & Spirits, and loves sharing that passion with others.
- Brings previous experience in a related retail or hospitality role.
- Holds a foundational knowledge of wines and/or spirits—through experience, study, or personal interest.
- Is eager to deepen their expertise and learn our product range inside-out.
- Flexible and able to work 37.5 hours across 5 days, including weekends, on a rotating rota.
- Discretionary annual bonus (up to 5% of salary)
- Up to 40% store and restaurant discounts
- Subsidised staff restaurant using Fortnum’s ingredients
- 28 days’ holiday + a day off for your birthday and 5 extra wellbeing days
- Matched pension scheme and brilliant career development opportunities
- Annual staff party and incredible gifts after 5 years
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
Sales Associate (Wines & Spirits) 37.5h employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate (Wines & Spirits) 37.5h
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Fortnum & Mason's history and values. This will not only impress them but also help you connect your passion for wines and spirits with their brand.
✨Tip Number 2
Practice your product knowledge! Brush up on different types of wines and spirits, and be ready to share your insights during the interview. Show them you’re not just a fan, but a knowledgeable enthusiast who can engage customers.
✨Tip Number 3
Be yourself! Fortnum & Mason is looking for someone warm and engaging. Let your personality shine through in your interactions. Remember, they want to see how you create genuine moments of delight for customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Sales Associate (Wines & Spirits) 37.5h
Some tips for your application 🫡
Show Your Passion: Let your love for wines and spirits shine through in your application. We want to see how your enthusiasm can translate into exceptional customer experiences!
Tailor Your CV: Make sure your CV highlights relevant experience in retail or hospitality. We’re looking for those who can engage with customers and share their product knowledge, so don’t hold back!
Craft a Personal Cover Letter: Your cover letter is your chance to connect with us. Share why you’re excited about this role and how you can contribute to our team’s success in the Wines & Spirits department.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Fortnum & Mason
✨Know Your Wines & Spirits
Make sure you brush up on your knowledge of wines and spirits before the interview. Familiarise yourself with different types, regions, and tasting notes. This will not only show your passion but also help you engage confidently with the interviewer.
✨Showcase Your Customer Engagement Skills
Prepare examples from your previous roles where you’ve created memorable customer experiences. Think about how you can demonstrate your ability to connect with customers and share your product knowledge in a warm and engaging manner.
✨Dress to Impress
Since you’ll be representing a prestigious brand, make sure to dress smartly for the interview. A polished appearance reflects your professionalism and respect for the company’s image, which is crucial in a customer-facing role.
✨Ask Thoughtful Questions
Prepare some insightful questions about the Wines & Spirits department and the company culture. This shows your genuine interest in the role and helps you understand how you can contribute to achieving departmental KPIs and creating delightful customer experiences.