At a Glance
- Tasks: Engage customers with your passion for wines and spirits while creating unforgettable experiences.
- Company: Join the iconic Fortnum & Mason, a leader in luxury retail.
- Benefits: Enjoy discounts, a discretionary bonus, and generous holiday leave.
- Other info: Flexible hours, career development opportunities, and a commitment to inclusivity.
- Why this job: Be part of a celebrated team and share your love for fine wines and spirits.
- Qualifications: Previous retail or hospitality experience and a genuine interest in wines and spirits.
The predicted salary is between 24000 - 36000 £ per year.
Fortnum & Mason is seeking an exceptional Sales Associate to join our renowned Wines & Spirits department. As part of this celebrated team, you’ll bring our extraordinary products to life through impeccable service, deep product passion, and a dedication to creating unforgettable experiences for every customer who walks through our doors.
Reporting to the Floor Manager, you will play a key role in ensuring our department excels day after day—maintaining beautifully presented displays, supporting stock levels, and contributing to the achievement of departmental KPIs through both individual brilliance and collaborative spirit.
This is a role for someone who thrives on engaging with customers, sharing product knowledge, and creating moments of genuine delight. If you’re confident, warm, and naturally engaging, you’ll feel right at home.
Why Work For Us- Discretionary annual bonus (up to 5% of salary)
- Up to 40% store and restaurant discounts
- Subsidised staff restaurant using Fortnum’s ingredients
- 28 days’ holiday + a day off for your birthday and 5 extra wellbeing days
- Matched pension scheme and brilliant career development opportunities
- Annual staff party and incredible gifts after 5 years
- Has a genuine passion for Wines & Spirits, and loves sharing that passion with others
- Brings previous experience in a related retail or hospitality role
- Finds joy in creating a sense of pleasure and discovery for customers
- Holds a foundational knowledge of wines and/or spirits—through experience, study, or personal interest
- Someone that is eager to deepen their expertise and learn our product range inside-out
- Flexible and able to work 37.5 hours across 5 days, including weekends, on a rotating rota
If you’re excited by the idea of bringing the world of luxury Wines & Spirits to life for our customers—and being part of one of London’s most iconic retailers—we’d love to hear from you.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Sales Associate - Wines & Spirits employer: Fortnum & Mason
Fortnum & Mason is an exceptional employer, offering a vibrant work culture where passion for Wines & Spirits meets outstanding customer service. With generous benefits including a discretionary annual bonus, substantial discounts, and a commitment to employee development, you will thrive in an inclusive environment that celebrates diversity and fosters career growth. Join us in one of London’s most iconic retailers and be part of a team that creates unforgettable experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate - Wines & Spirits
✨Tip Number 1
Get to know the Wines & Spirits department inside out! Familiarise yourself with the products and their stories. When you chat with customers, your passion will shine through, making their experience unforgettable.
✨Tip Number 2
Practice your customer engagement skills. Role-play with friends or family to boost your confidence. The more natural and warm you are, the more likely you’ll create those delightful moments that keep customers coming back.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at events. They can give you insider tips about the company culture and what it takes to excel in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Sales Associate - Wines & Spirits
Some tips for your application 🫡
Show Your Passion:Let your love for Wines & Spirits shine through in your application. Share any personal experiences or knowledge you have about the products, as this will resonate with us and show that you're genuinely interested in the role.
Tailor Your CV:Make sure your CV highlights relevant experience in retail or hospitality. We want to see how your previous roles have prepared you for this position, so don’t be shy about showcasing your skills and achievements!
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re excited about joining Fortnum & Mason. This is your chance to connect on a personal level, so share what makes you tick and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Fortnum & Mason
✨Know Your Wines & Spirits
Before the interview, brush up on your knowledge of wines and spirits. Familiarise yourself with different types, regions, and tasting notes. This will not only show your passion but also help you engage confidently with the interviewer about the products you'll be selling.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you provided exceptional customer service. Think about how you created memorable experiences for customers and be ready to share these stories. Fortnum & Mason values genuine engagement, so let your personality shine through!
✨Understand the Brand
Research Fortnum & Mason’s history, values, and product offerings. Understanding what makes them unique will allow you to align your answers with their brand ethos during the interview. It shows that you’re genuinely interested in being part of their team.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about their training programmes, team culture, or how they measure success in the Wines & Spirits department. It demonstrates your enthusiasm for the role and helps you gauge if it’s the right fit for you.
