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For Companies At a Glance
- Tasks: Join our Tills Team to provide exceptional service and manage payments.
- Company: Fortnum & Mason is a prestigious brand known for luxury and quality.
- Benefits: Enjoy competitive pay, discounts, holiday perks, and career development opportunities.
- Why this job: Be part of a vibrant team in a luxury setting, enhancing customer experiences.
- Qualifications: Experience in fast-paced environments and excellent customer service skills required.
- Other info: We celebrate diversity and offer a supportive, inclusive workplace.
Job description
Join the Fortnum & Mason Tills Team!
Fortnum & Mason are looking for an exceptional Sales Associate to join our unique Ground Floor of our Flagship Piccadilly store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.
Why Work For Us:
- Competitive hourly rate + paid overtime
- Discretionary annual bonus (up to 5% of salary)*
- Up to 40% store and restaurant discounts*
- Subsidised staff restaurant using Fortnum\’s ingredients
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years
*subject to terms and conditions
What You\’ll Do:
- Delivering exceptional service on our tills for our customers
- Provide a personalised experience
- Managing card, gift card and cash payments along with gift wrapping
What We\’re Looking For:
- Experience in a fast paced environment in a similar role on Tills
- Proven ability to deliver excellent customer service
- A friendly warm approach with great people skills
- Flexibility to work various shifts, including weekends
- Outstanding communication skills
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other\’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Sales Associate - Tills employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Tills
✨Tip Number 1
Familiarise yourself with Fortnum & Mason's products and values. Understanding their unique offerings will help you connect with customers and demonstrate your passion during the interview.
✨Tip Number 2
Practice your customer service skills in a fast-paced environment. Consider role-playing scenarios where you handle various customer interactions, as this will prepare you for the dynamic nature of the tills position.
✨Tip Number 3
Showcase your flexibility by being open to various shift patterns, including weekends. Highlighting your availability can set you apart from other candidates who may have restrictions.
✨Tip Number 4
Prepare to discuss your previous experiences in similar roles. Be ready to share specific examples of how you've delivered excellent customer service and managed transactions effectively.
We think you need these skills to ace Sales Associate - Tills
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Fortnum & Mason is looking for in a Sales Associate. Highlight your relevant experience and skills that align with their requirements.
Tailor Your CV: Customise your CV to reflect your experience in fast-paced environments and customer service roles. Use specific examples that demonstrate your ability to deliver exceptional service, especially on tills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the product and your commitment to providing a personalised customer experience. Mention why you want to work for Fortnum & Mason specifically.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Fortnum & Mason
✨Show Your Passion for Products
Make sure to express your enthusiasm for the products Fortnum & Mason offers. Share any personal experiences or stories that highlight your appreciation for quality goods, as this will resonate well with the interviewers.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you went above and beyond to ensure customer satisfaction, as this is crucial for a Sales Associate role.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview to showcase your ability to handle customer interactions. Practice responding to common customer queries or complaints, demonstrating your communication skills and friendly approach.
✨Flexibility and Team Spirit
Emphasise your flexibility regarding working hours and your willingness to collaborate with team members. Share examples of how you've successfully worked in a team environment, especially in fast-paced settings.
