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For Companies At a Glance
- Tasks: Join our team to deliver exceptional service and create memorable customer experiences.
- Company: Fortnum & Mason is a prestigious brand known for luxury products and outstanding service.
- Benefits: Enjoy competitive pay, discounts, generous holiday, and career development opportunities.
- Why this job: Be part of a vibrant team in a luxury setting that values inclusivity and personal growth.
- Qualifications: Experience in fast-paced environments, excellent customer service skills, and a passion for food.
- Other info: Flexible shifts available, including weekends; annual staff party and rewards for long service.
Job description
Join the Fortnum & Mason Piccadilly Team!
Fortnum & Mason are looking for exceptional Sales Associates to join our unique and busy departments of our Flagship Piccadilly store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.
Why Work For Us:
- Competitive hourly rate + paid overtime
- Discretionary annual bonus (up to 5% of salary)
- Up to 40% store and restaurant discounts
- Subsidised staff restaurant using Fortnum\’s ingredients
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years
Departments we\’re recruiting for:
- Retail Host
- Bath & Body
- Tea & Coffee
- Confectionary
- Tills
What You\’ll Do:
- Delivering exceptional service through story telling
- Provide a personalised experience
What We\’re Looking For:
- Experience in a fast paced environment in a similar role
- A foodie
- Proven ability to deliver excellent customer service
- A friendly warm approach with great people skills
- Flexibility to work various shifts, including weekends
- Outstanding communication skills
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religionor belief; sex; sexual orientation. We respect and embrace each other\’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for theiroutstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Sales Associate - Piccadilly - 37.5 Hrs - All Departments employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Piccadilly - 37.5 Hrs - All Departments
✨Tip Number 1
Familiarise yourself with Fortnum & Mason's products and history. Being able to share interesting stories about their offerings will not only impress during your interview but also show your genuine passion for the brand.
✨Tip Number 2
Practice your customer service skills in a fast-paced environment. Consider volunteering or taking on temporary roles in retail to enhance your ability to handle various customer interactions effectively.
✨Tip Number 3
Network with current or former employees of Fortnum & Mason. They can provide valuable insights into the company culture and what it takes to succeed as a Sales Associate, which can give you an edge in your application.
✨Tip Number 4
Be prepared to demonstrate your flexibility and teamwork skills. Think of examples from your past experiences where you successfully adapted to changing situations or collaborated with others to achieve a common goal.
We think you need these skills to ace Sales Associate - Piccadilly - 37.5 Hrs - All Departments
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Fortnum & Mason is looking for in a Sales Associate. Highlight your relevant experience and skills that align with their requirements.
Craft a Tailored CV: Create a CV that showcases your experience in fast-paced environments and customer service roles. Use specific examples to demonstrate your ability to deliver exceptional service and your passion for food.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills and experiences make you a great fit for the Sales Associate position and how you can contribute to creating memorable customer experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fortnum & Mason
✨Show Your Passion for Products
Make sure to express your enthusiasm for food and the products Fortnum & Mason offers. Share any personal experiences or stories that highlight your love for gourmet items, as this will resonate well with the interviewers.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples from your past roles where you provided outstanding customer service. Highlight situations where you went above and beyond to create a memorable experience for customers, as this aligns perfectly with what they are looking for.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific customer interactions or challenges in a fast-paced environment. Practise responding to these scenarios, focusing on your problem-solving skills and ability to maintain a friendly approach.
✨Emphasise Flexibility and Teamwork
Since the role requires working various shifts, including weekends, be prepared to discuss your availability and willingness to adapt. Also, share examples of how you've successfully worked as part of a team in previous positions.
