Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage customers with product knowledge and provide a luxury shopping experience.
- Company: Join the iconic Fortnum & Mason, known for exceptional service and quality products.
- Benefits: Enjoy competitive pay, discounts, generous holiday, and career development opportunities.
- Why this job: Be part of a vibrant team in a luxury setting that values inclusivity and personal growth.
- Qualifications: Experience in fast-paced retail, excellent customer service skills, and a friendly personality required.
- Other info: Celebrate your birthday off and enjoy annual staff parties and recognition for your contributions.
The predicted salary is between 24000 - 36000 £ per year.
Job description
Join the Fortnum & Mason First Floor Team!
Fortnum & Mason are looking for an exceptional Sales Associate to join our unique First Floor of our Flagship Piccadilly store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Reporting to the Floor Manager, our Sales Associate will provide exceptional service to our customers on the shop floor, ensure our stock levels are maintained, that our products are presented impeccably, and that departmental KPI\’s are reached through both individual excellence and teamwork.
Our Sales Associate has the opportunity to excite customers with product knowledge, so a confident, engaging and friendly personality is a must.
Why Work For Us:
- Competitive hourly rate + paid overtime
- Discretionary annual bonus (up to 5% of salary)
- Up to 40% store and restaurant discounts
- Subsidised staff restaurant using Fortnum\’s ingredients
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years
What You\’ll Do:
- Excite customers with product knowledge
- Provide a personalised, luxury experience for our customers
- Work closely with other departments to maintain high standards
What We\’re Looking For:
- Experience in a fast paced environment in a similar role in homeware/fine dining/stationary/galleries
- Proven ability to deliver excellent customer service
- A friendly warm approach with great people skills
- Flexibility to work various shifts, including weekends
- Outstanding communication skills
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other\’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Sales Associate - Homeware/Teaware/Stationary - 37.5 Hrs employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Homeware/Teaware/Stationary - 37.5 Hrs
✨Tip Number 1
Familiarise yourself with Fortnum & Mason's product range, especially in homeware, teaware, and stationery. This knowledge will not only help you engage customers effectively but also demonstrate your genuine passion for the products during your interactions.
✨Tip Number 2
Practice your customer service skills in a fast-paced environment. Whether it's through part-time jobs or volunteer work, showcasing your ability to handle busy situations will be crucial in impressing the hiring team.
✨Tip Number 3
Network with current or former employees of Fortnum & Mason if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Demonstrate your flexibility and willingness to work various shifts, including weekends. Highlighting this in conversations or during interviews shows that you're committed to being a reliable team member.
We think you need these skills to ace Sales Associate - Homeware/Teaware/Stationary - 37.5 Hrs
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Fortnum & Mason is looking for in a Sales Associate. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your experience in fast-paced environments, particularly in homeware, fine dining, or similar roles. Emphasise your customer service skills and any relevant achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the products and your ability to provide exceptional customer service. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fortnum & Mason
✨Show Your Passion for Products
Make sure to express your enthusiasm for homeware, teaware, and stationery during the interview. Share any personal experiences or knowledge you have about these products, as this will demonstrate your genuine interest and ability to engage customers.
✨Highlight Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Discuss how you handled challenging situations and went above and beyond to ensure customer satisfaction, as this is crucial for the Sales Associate role.
✨Demonstrate Teamwork
Since the role involves working closely with other departments, be ready to discuss your experience in a team environment. Share specific instances where you collaborated effectively with colleagues to achieve common goals or maintain high standards.
✨Prepare for Scenario Questions
Anticipate scenario-based questions that may be asked during the interview. Think about how you would handle various customer interactions or stock management situations, showcasing your problem-solving skills and ability to think on your feet.
