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For Companies At a Glance
- Tasks: Engage customers with product knowledge and provide a luxury shopping experience.
- Company: Join Fortnum & Mason, a prestigious brand known for exceptional service and quality.
- Benefits: Enjoy competitive pay, discounts, extra holiday, and career development opportunities.
- Why this job: Be part of a dynamic team in a luxury setting that values inclusivity and personal growth.
- Qualifications: Experience in fast-paced environments and excellent customer service skills are essential.
- Other info: Celebrate your birthday off and enjoy annual staff parties and recognition for your contributions.
Job description
Join the Fortnum & Mason First Floor Team!
Fortnum & Mason are looking for an exceptional Sales Associate to join our unique First Floor of our Flagship Piccadilly store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Reporting to the Floor Manager, our Sales Associate will provide exceptional service to our customers on the shop floor, ensure our stock levels are maintained, that our products are presented impeccably, and that departmental KPI\’s are reached through both individual excellence and teamwork.
Our Sales Associate has the opportunity to excite customers with product knowledge, so a confident, engaging and friendly personality is a must.
Why Work For Us:
- Competitive hourly rate + paid overtime
- Discretionary annual bonus (up to 5% of salary)
- Up to 40% store and restaurant discounts
- Subsidised staff restaurant using Fortnum\’s ingredients
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years
What You\’ll Do:
- Excite customers with product knowledge
- Provide a personalised, luxury experience for our customers
- Work closely with other departments to maintain high standards
What We\’re Looking For:
- Experience in a fast paced environment in a similar role in homeware/fine dining/stationary/galleries
- Proven ability to deliver excellent customer service
- A friendly warm approach with great people skills
- Flexibility to work various shifts, including weekends
- Outstanding communication skills
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other\’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, CustomerService and Local Community Awards.
Sales Associate - Homeware/Stationary - 15/22.5 Hrs employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Homeware/Stationary - 15/22.5 Hrs
✨Tip Number 1
Familiarise yourself with Fortnum & Mason's product range, especially in homeware and stationery. This knowledge will not only help you engage customers effectively but also demonstrate your genuine passion for the products during your interactions.
✨Tip Number 2
Practice your customer service skills in a fast-paced environment. Whether it's through part-time work or volunteering, gaining experience in delivering exceptional service will make you stand out as a candidate who can thrive in the role.
✨Tip Number 3
Showcase your flexibility by being open to various shifts, including weekends. Highlighting your availability during the interview can demonstrate your commitment to the team and willingness to contribute to the store's success.
✨Tip Number 4
Prepare to discuss examples of how you've worked collaboratively in a team to achieve goals. Being able to share specific instances where you've contributed to a team's success will resonate well with the hiring managers.
We think you need these skills to ace Sales Associate - Homeware/Stationary - 15/22.5 Hrs
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Fortnum & Mason is looking for in a Sales Associate. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect your relevant experience in customer service and any previous roles in fast-paced environments. Emphasise your ability to deliver excellent service and your passion for homeware or stationary.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've provided exceptional customer service in the past and how you can contribute to the team at Fortnum & Mason.
Highlight Your People Skills: In both your CV and cover letter, make sure to highlight your communication skills and friendly approach. Provide examples of how you've successfully engaged with customers and worked collaboratively with colleagues.
How to prepare for a job interview at Fortnum & Mason
✨Show Your Passion for Products
Make sure to express your enthusiasm for homeware and stationery during the interview. Share any personal experiences or knowledge you have about the products, as this will demonstrate your genuine interest and ability to engage customers.
✨Highlight Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Discuss how you handled challenging situations and ensured customer satisfaction, as this is crucial for the Sales Associate role.
✨Demonstrate Teamwork
Since the role involves working closely with other departments, be ready to discuss your experience in a team environment. Share specific instances where you collaborated effectively to achieve common goals or maintain high standards.
✨Prepare for Flexibility Questions
Expect questions about your availability and flexibility regarding shifts, including weekends. Be honest about your schedule but also show your willingness to adapt to the needs of the business, which is important for this position.
