At a Glance
- Tasks: Deliver world-class service and assist customers with hamper orders in our flagship store.
- Company: Join the iconic Fortnum & Mason team in a vibrant retail environment.
- Benefits: Enjoy competitive pay, discounts, extra holiday, and career development opportunities.
- Other info: Flexible hours with a supportive and inclusive workplace culture.
- Why this job: Be part of a passionate team that excites customers with exceptional product knowledge.
- Qualifications: Previous retail experience and a genuine passion for Fortnum's products.
The predicted salary is between 12 - 15 € per hour.
Fortnum & Mason are looking for an exceptional Sales Associate to join our incredible Hamper Ordering department in our Flagship Piccadilly store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Reporting to the Floor Manager, our Sales Associate will provide exceptional service to our customers on the shop floor, using our ordering system to assist them in sending hampers across the world, and ensuring that departmental KPI’s are reached through both individual excellence and teamwork. Our Sales Associate has the opportunity to excite customers with product knowledge, so a confident, engaging and friendly personality is a must.
Benefits
- Competitive hourly rate + paid overtime
- Discretionary annual bonus (up to 5% of salary)*
- Up to 40% store and restaurant discounts*
- Subsidised staff restaurant using Fortnum’s ingredients
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years
*Subject to terms and conditions
Qualifications
- Have a genuine passion for all things Fortnum’s
- Demonstrate previous experience in a relevant role
- Enjoy creating a sense of pleasure for our customers
- Be ready to learn our products inside‑out and demonstrate a constant hunger for knowledge
- Be able to work 22.5 hours weekly on a rotating rota (including weekends).
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
Sales Associate - Hampers (22.5h) employer: Fortnum & Mason
Fortnum & Mason is an exceptional employer, offering a vibrant work culture in the heart of Piccadilly, where passion for our products and world-class customer service are at the forefront. With competitive pay, generous discounts, and a commitment to employee development, we provide a supportive environment that values diversity and encourages personal growth. Join us to be part of a team that celebrates excellence and rewards dedication with unique benefits and a strong sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate - Hampers (22.5h)
✨Tip Number 1
Get to know Fortnum & Mason inside and out! Familiarise yourself with their products, especially the hampers. This way, when you chat with customers, you can share your passion and knowledge, making their experience unforgettable.
✨Tip Number 2
Practice your people skills! Being friendly and engaging is key in retail. Try role-playing with friends or family to boost your confidence in striking up conversations and providing top-notch service.
✨Tip Number 3
Show off your teamwork spirit! During interviews or networking, highlight any past experiences where you worked well with others. Employers love to see that you can contribute to a positive team environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Fortnum & Mason family. Don’t miss out on this opportunity!
We think you need these skills to ace Sales Associate - Hampers (22.5h)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for Fortnum & Mason shine through! Share why you’re excited about the products and how you can bring that enthusiasm to our customers.
Tailor Your Experience:Make sure to highlight any relevant experience you have in sales or customer service. We want to see how your past roles have prepared you to provide world-class service in our Hamper Ordering department.
Be Engaging and Friendly:Your personality matters! Use a warm and friendly tone in your application to reflect the engaging nature we’re looking for in a Sales Associate. Show us that you can connect with customers effortlessly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Fortnum & Mason.
How to prepare for a job interview at Fortnum & Mason
✨Know Your Hampers
Before the interview, dive deep into Fortnum & Mason's hamper offerings. Familiarise yourself with the different products and their unique features. This will not only show your passion for the brand but also help you engage confidently with the interviewer about how you can excite customers.
✨Showcase Your Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think of specific situations where you went above and beyond to create a memorable experience for a customer. This will demonstrate your ability to deliver world-class service, which is crucial for this role.
✨Emphasise Teamwork
Since the role involves reaching departmental KPIs through teamwork, be ready to discuss how you've successfully collaborated with others in previous jobs. Share stories that highlight your ability to work well in a team and contribute to collective goals.
✨Bring Your Personality
Fortnum & Mason values a friendly and engaging personality. During the interview, let your authentic self shine through. Smile, maintain eye contact, and be enthusiastic about the opportunity. This will help you connect with the interviewer and showcase that you’re a great fit for their team.
