At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences in a luxury retail environment.
- Company: Join the iconic Fortnum & Mason team at our new Canary Wharf pop-up store.
- Benefits: Competitive pay, generous discounts, extra holiday, and career development opportunities.
- Other info: Flexible hours, inclusive culture, and recognition for outstanding contributions.
- Why this job: Be part of a brand with over 300 years of extraordinary taste and charm.
- Qualifications: Experience in fast-paced retail and a passion for excellent customer service.
Join the Fortnum & Mason Canary Wharf Team!
Join our brand-new Canary Wharf pop up store this season where Fortnum & Mason brings over 300 years of extraordinary taste to the heart of Canary Wharf. Step into a world of iconic teas, bubbly champagne, irresistible biscuits, and exclusive gifts — all wrapped in unmistakable Fortnum’s charm. Whether you\'re popping in for a midday pick-me-up or a last-minute gift with a dash of elegance, our pop-up promises a little magic in every visit.
This is a fixed term role with start dates commencing the 27th of October 2025 till the 2nd of May 2027. This is a 40 hour a week contract where fully flexibility is needed throughout the week and contract, based in Canary Wharf.
Fortnum & Mason are looking for an exceptional Retail Supervisor to join the team. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Reporting to the Assistant Store Manager, our Sales Associate will provide exceptional service to our customers, ensuring that each interaction is special, and that store KPI’s are reached through both individual excellence and teamwork.
Why Work For Us:
- Competitive hourly rate + paid overtime*
- Up to 40% store and restaurant discounts*
- Subsidised staff meal scheme
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
- Matched pension scheme and career development opportunities
- Annual staff party
*subject to terms and conditions
What You\'ll Do:
- Work on the tills to create an exceptional lasting impression
- Build relationships with customers on the shop floor through story telling
- Help with stock rotation
What We\'re Looking For:
- Experience in a fast paced environment in a similar role
- Proven ability to deliver excellent customer service
- A friendly warm approach with great people skills
- Flexibility to work various shifts, including weekends, early shifts and late finishes
- Outstanding communication skills
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Sales Associate - Canary Wharf - 40 Hrs (FTC) in London employer: Fortnum & Mason
Fortnum & Mason is an exceptional employer, offering a vibrant work culture in the heart of Canary Wharf, where employees can immerse themselves in over 300 years of luxury retail heritage. With competitive pay, generous discounts, and a commitment to career development, our team members enjoy a supportive environment that celebrates diversity and fosters personal growth. Join us for a rewarding experience where your passion for customer service can truly shine, all while being part of a renowned brand that values its people.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate - Canary Wharf - 40 Hrs (FTC) in London
✨Tip Number 1
Get to know the brand! Before you step into that interview, dive deep into Fortnum & Mason's history and values. Show us your passion for our products, like those iconic teas and bubbly champagnes, and how you can bring that charm to life for our customers.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships with customers, think of some examples where you've delivered exceptional service in the past. We want to hear your stories and how you made someone's day special!
✨Tip Number 3
Flexibility is key! Be ready to discuss your availability during the interview. We need team players who can adapt to various shifts, including weekends and late finishes. Show us you're up for the challenge!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining the Fortnum & Mason family. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Sales Associate - Canary Wharf - 40 Hrs (FTC) in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for Fortnum & Mason shine through! We want to see how much you love our products and the unique experience we offer. Share a personal story or connection to our brand to make your application stand out.
Tailor Your CV:Make sure your CV is tailored to the Sales Associate role. Highlight any relevant experience in retail or customer service, and don’t forget to mention your flexibility with shifts. We’re looking for someone who can adapt to our fast-paced environment!
Be Personable:In your cover letter, adopt a friendly tone that reflects the warm approach we value at Fortnum & Mason. Remember, we’re all about building relationships with our customers, so show us your people skills right from the start!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it helps us keep track of all the amazing candidates like you!
How to prepare for a job interview at Fortnum & Mason
✨Know Your Products
Before the interview, take some time to familiarise yourself with Fortnum & Mason's iconic products. Understanding their range of teas, champagnes, and gifts will not only impress your interviewers but also help you demonstrate your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you built relationships with customers and created memorable experiences, as this is key for a Sales Associate role.
✨Flexibility is Key
Since the role requires flexibility in working hours, be ready to discuss your availability during the interview. Highlight any previous experience where you adapted to changing schedules or worked various shifts.
✨Practice Your Communication Skills
Outstanding communication is crucial for this position. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer interactions to showcase your friendly and warm approach.
