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For Companies At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for customers.
- Company: Join the iconic Fortnum & Mason, known for luxury and quality.
- Benefits: Enjoy competitive pay, discounts, holiday perks, and career development.
- Why this job: Be part of a passionate team in a vibrant luxury setting.
- Qualifications: Experience in fast-paced environments and excellent customer service skills required.
- Other info: Inclusive workplace with opportunities for recognition and growth.
Job description
Join the Fortnum & Mason St Pancras Team!
Fortnum & Mason are looking for an exceptional part time Sales Associate to join our busy St Pancras store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.
Why Work For Us:
- Competitive hourly rate + paid overtime
- Discretionary annual bonus (up to 5% of salary)
- Up to 40% store and restaurant discounts
- Subsidised staff meal scheme using Fortnum\’s ingredients
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years
What You\’ll Do:
- Delivering exceptional service across the tills, shop floor and hamper desk
- Provide a personalised experience capturing the story telling magic across all Fortnum\’s products
- Build relationships with local clientele
What We\’re Looking For:
- Experience in a fast paced environment in a similar role
- Proven ability to deliver excellent customer service
- A friendly warm approach with great people skills
- Flexibility to work various shifts, including weekends
- Outstanding communication skills
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other\’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Sales Associate - 20 Hrs - St Pancras employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - 20 Hrs - St Pancras
✨Tip Number 1
Familiarise yourself with Fortnum & Mason's products and their unique stories. This knowledge will not only help you connect with customers but also demonstrate your genuine passion for the brand during any interactions.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will prepare you to deliver exceptional customer service and build relationships with local clientele, which is key for this role.
✨Tip Number 3
Be ready to showcase your flexibility in working various shifts, including weekends. Highlighting your availability during the interview can set you apart from other candidates who may have restrictions.
✨Tip Number 4
Research the latest trends in luxury retail and customer service. Being knowledgeable about industry standards will allow you to discuss how you can contribute to Fortnum & Mason's commitment to exceptional service.
We think you need these skills to ace Sales Associate - 20 Hrs - St Pancras
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Fortnum & Mason is looking for in a Sales Associate. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your experience in fast-paced environments and customer service roles. Use specific examples that demonstrate your ability to deliver exceptional service and build relationships with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the products and your commitment to providing a memorable customer experience. Mention why you want to work at Fortnum & Mason and how you align with their values.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fortnum & Mason
✨Show Your Passion for the Product
Fortnum & Mason values a genuine passion for their products. Be prepared to discuss your favourite items and how you would share that enthusiasm with customers. This will demonstrate your alignment with their brand ethos.
✨Highlight Your Customer Service Skills
Since the role focuses on delivering exceptional service, think of specific examples from your past experiences where you went above and beyond for a customer. This will showcase your ability to provide the personalised experience they are looking for.
✨Demonstrate Flexibility and Team Spirit
The job requires flexibility in working various shifts, including weekends. Be ready to discuss your availability and any previous experiences where you adapted to changing schedules or worked collaboratively within a team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in a fast-paced environment. Think about how you would handle difficult customer situations or busy periods, as this will reflect your readiness for the challenges of the role.
