At a Glance
- Tasks: Lead a dynamic team in delivering exceptional customer service and driving sales.
- Company: Join the iconic Fortnum & Mason at our new Canary Wharf pop-up store.
- Benefits: Enjoy competitive pay, generous discounts, and extra days off for wellbeing and your birthday.
- Other info: Flexible hours and career development opportunities in an inclusive environment.
- Why this job: Be part of a luxury brand with over 300 years of history and charm.
- Qualifications: Experience in retail and a passion for excellent customer service are essential.
The predicted salary is between 12 - 15 £ per hour.
Join the Fortnum & Mason Canary Wharf Team! Join our brand-new Canary Wharf pop up store this season with Fortnum & Mason bringing over 300 years of extraordinary taste to the heart of Canary Wharf. Step into a world of iconic teas, bubbly champagne, irresistible biscuits, and exclusive gifts — all wrapped in unmistakable Fortnum’s charm. Whether you're popping in for a midday pick-me-up or a last-minute gift with a dash of elegance, our pop-up promises a little magic in every visit.
This is a fixed term role until May 2027. This is a 40 hour a week contract where full flexibility is needed throughout the week and contract, based in Canary Wharf. Fortnum & Mason are looking for an exceptional Retail Supervisor to join the team. Reporting to both the Floor & Retail Manager, we are looking for an inspirational and proactive leader who will offer guidance and share responsibility for the floor’s day-to-day operations. You will assist in motivating and coaching the team to ensure they all deliver world-class customer service consistently. Strong management and people skills are key to this role, as you will need to confidently guide a diverse team of sales staff.
Why Work For Us:
- Competitive hourly rate + paid overtime*
- Up to 40% store and restaurant discounts*
- Subsidised staff meal scheme
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
- Matched pension scheme and career development opportunities
- Annual staff party
*subject to terms and conditions
What You'll Do:
- Delivering exceptional service through driving sales, leading and inspiring the floor team and assisting clientele on the shop floor
- Develop strong relationships with internal and external stakeholders
What We're Looking For:
- Experience in a fast-paced environment in a similar role
- Proven ability to deliver excellent customer service
- A friendly warm approach with great people skills
- Flexibility to work various shifts, including weekends, early shifts and late finishes
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Retail Supervisor - Canary Wharf (40h) employer: Fortnum & Mason
Fortnum & Mason is an exceptional employer, offering a vibrant work culture in the heart of Canary Wharf, where you can be part of a team that embodies over 300 years of extraordinary taste. With competitive pay, generous discounts, and a commitment to employee development, we provide a supportive environment that values diversity and fosters growth, making it an ideal place for those seeking a rewarding career in luxury retail.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor - Canary Wharf (40h)
✨Tip Number 1
Get to know the company! Before your interview, dive into Fortnum & Mason's history and values. This will not only impress them but also help you connect your experience with their brand ethos.
✨Tip Number 2
Practice your people skills! As a Retail Supervisor, you'll need to lead and inspire your team. Role-play common scenarios with friends or family to boost your confidence in handling customer interactions.
✨Tip Number 3
Show off your flexibility! Be ready to discuss your availability during the interview. Highlighting your willingness to work various shifts will show that you're committed to being a valuable part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Fortnum & Mason family.
We think you need these skills to ace Retail Supervisor - Canary Wharf (40h)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love delivering exceptional customer service and creating memorable experiences.
Tailor Your CV:Make sure your CV highlights relevant experience in retail or supervisory roles. We’re looking for those standout moments where you’ve led a team or gone above and beyond for customers.
Be Authentic:Don’t be afraid to show your personality in your cover letter. We value authenticity and want to know what makes you unique and how you can contribute to our Fortnum & Mason charm.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with our amazing team!
How to prepare for a job interview at Fortnum & Mason
✨Know Your Fortnum & Mason
Before the interview, dive deep into the history and values of Fortnum & Mason. Familiarise yourself with their iconic products like teas and champagnes. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Leadership Skills
As a Retail Supervisor, you'll need to inspire and guide your team. Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlight your ability to motivate others and create a positive work environment.
✨Demonstrate Flexibility and Adaptability
Given the fast-paced nature of retail, be ready to discuss how you handle changing situations. Share specific instances where you've adapted to new challenges or worked varied shifts. This will reassure them that you're the flexible candidate they need.
✨Emphasise Customer Service Excellence
Fortnum & Mason prides itself on exceptional customer service. Prepare to discuss your approach to delivering outstanding service and how you would ensure your team does the same. Use real-life examples to illustrate your commitment to creating memorable customer experiences.
