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For Companies At a Glance
- Tasks: Lead the retail team, inspire customers, and ensure a memorable shopping experience.
- Company: Join Fortnum & Mason, a historic brand known for quality food and exceptional service since 1707.
- Benefits: Enjoy competitive pay, bonuses, discounts, extra holiday, and career development opportunities.
- Why this job: Be part of a legacy that values joy, excellence, and inclusivity in a dynamic environment.
- Qualifications: Previous retail experience, strong communication skills, and a friendly, flexible approach are essential.
- Other info: Celebrate diversity and enjoy recognition for your contributions in a supportive workplace.
The predicted salary is between 24000 - 36000 £ per year.
At Fortnum & Mason, we’ve been delighting customers with extraordinary experiences since 1707. From our world-famous hampers to our exquisite teas and fine foods, every product tells a story of heritage, quality, and craftsmanship.
We are now seeking a Retail Supervisor (40 hours) to join our brand-new Bicester Village retail team—someone who shares our passion for excellence, food and is committed to delivering a truly memorable experience to every customer who walks through our doors.
Why Work For Us:
- Competitive hourly rate + paid overtime
- Discretionary annual bonus (up to 5% of salary)
- Up to 40% store and restaurant discounts
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
- Matched pension scheme and career development opportunities
- Great pathways for career development and progression, with opportunities to grow within Fortnum & Mason’s diverse and dynamic business.
- Additional annual leave and incredible gifts after 5 years of service
What You'll Do:
- Offer guidance, motivation and share responsibility for the floor’s day-to-day operations.
- Attend to customer enquiries, appointments and feedback
- Relay KPI’s with the team and ensure this is driven through sales
- Help on the shop floor where needed
- Create long-lasting memories with customers through storytelling and product knowledge
What We're Looking For:
- Similar experience in a previous role
- Strong relationship building with management, clientele and third party individuals
- Strong communication skills
- Ability to multitask, prioritise and manage time effectively
- A friendly warm approach with great people skills
- Flexibility to work various shifts, including weekends
- Outstanding organisational skills
Join us in bringing joy to every customer, every day. Apply now and be part of a legacy that continues to inspire.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Retail Supervisor - Bicester Village employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor - Bicester Village
✨Tip Number 1
Familiarise yourself with Fortnum & Mason's history and product range. Understanding the brand's heritage and the stories behind their products will help you connect with customers and demonstrate your passion for excellence during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've created memorable experiences for customers in previous roles. This will highlight your ability to inspire joy and build relationships, which is key for a Retail Supervisor.
✨Tip Number 3
Be ready to discuss your experience with KPIs and sales targets. Think of specific instances where you successfully motivated a team to achieve goals, as this aligns with the responsibilities of the role and demonstrates your leadership capabilities.
✨Tip Number 4
Prepare to talk about your flexibility and time management skills. Since the role requires working various shifts, including weekends, having examples of how you've effectively managed your time in past positions will show that you're adaptable and reliable.
We think you need these skills to ace Retail Supervisor - Bicester Village
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Fortnum & Mason is looking for in a Retail Supervisor. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your relevant experience in retail supervision. Emphasise your relationship-building skills, communication abilities, and any previous roles that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Fortnum & Mason's legacy. Use specific examples from your past experiences to demonstrate how you can contribute to creating memorable customer experiences.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fortnum & Mason
✨Show Your Passion for Customer Service
Fortnum & Mason values exceptional customer experiences, so be sure to express your enthusiasm for providing outstanding service. Share examples from your past roles where you went above and beyond to delight customers.
✨Demonstrate Your Product Knowledge
Since the role involves storytelling and sharing product knowledge, prepare to discuss your understanding of Fortnum & Mason's offerings. Familiarise yourself with their history and key products to impress during the interview.
✨Highlight Your Team Leadership Skills
As a Retail Supervisor, you'll need to guide and motivate your team. Be ready to discuss your previous leadership experiences, focusing on how you fostered collaboration and achieved sales targets.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle various scenarios on the shop floor. Think about times when you've successfully managed customer complaints or multitasked under pressure, and be prepared to share those stories.
