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- Tasks: Lead a dynamic team in delivering exceptional customer service and driving sales.
- Company: Join the iconic Fortnum & Mason Cookshop, where culinary dreams come alive.
- Benefits: Enjoy up to 40% discounts, annual bonuses, and 28 days holiday plus extra wellbeing days.
- Why this job: Be part of a luxury brand and develop your skills in a vibrant retail environment.
- Qualifications: Experience in fast-paced retail and strong team management skills are essential.
- Other info: We celebrate diversity and offer career development opportunities for everyone.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Retail Supervisor role at Fortnum & MasonDirect message the job poster from Fortnum & MasonJoin the Fortnum & Mason Canary Wharf Team!Discover Fortnum & Mason at Canary Wharf this season, where over 300 years of extraordinary taste meet the heart of the city. Step into a world of iconic teas, bubbly champagne, irresistible biscuits, and exclusive gifts — all wrapped in unmistakable Fortnum\’s charm. Whether you\’re popping in for a midday pick‐up or a last‐minute gift with a dash of elegance, our pop‐up promises a little magic in every visit.Fortnum & Mason is looking for an exceptional Retail Supervisor to join the team. Reporting to both the Floor & Retail Manager, we are looking for an inspirational and proactive leader who will offer guidance and share responsibility for the floor\’s day‐to‐day operations. You will assist in motivating and coaching the team to ensure they all deliver world‐class customer service consistently. Strong management and people skills are key to this role, as you will need to confidently guide a diverse team of sales staff.Why Work For Us Competitive hourly rate + paid overtime*Up to 40% store and restaurant discounts*Subsidised staff meal scheme28 days holiday + a day off for your birthday and 5 extra wellbeing days off*Matched pension scheme and career development opportunitiesAnnual staff party*subject to terms and conditionsThis is a fixed‐term position running until 12 July 2027, based on a 40‐hour week. Full flexibility across shifts and days is required, and the role is located at our Canary Wharf store.What You\’ll Do Motivate and lead a diverse team to consistently exceed customer expectations.Drive commercial results through effective floor management and proactive selling.Take ownership of sales targets and contribute to the store\’s overall success.Lead and support your team on the shop floor, building a culture of exceptional retail standards, product knowledge, and customer engagement.Collaborate with managers and stakeholders to deliver smooth day‐to‐day operations.What We\’re Looking For Experience in a fast‐paced environment in a similar role.Proven ability to deliver excellent customer service.A friendly warm approach with great people skills.Flexibility to work various shifts, including weekends, early shifts and late finishes.We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other\’s differences, to create a truly inclusive environment.In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.Seniority level Mid‐Senior levelEmployment type ContractJob function Customer Service and SalesRetail
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Retail Supervisor employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Get to know the company inside out! Research Fortnum & Mason's values, products, and culture. This way, when you walk into that interview, you can show off your passion for their culinary offerings and how you can contribute to their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership skills and how you've motivated teams in the past – that's what they want to hear!
✨Tip Number 3
Dress to impress! Make sure your outfit reflects the elegance of Fortnum & Mason. A smart appearance shows you respect the brand and are serious about the role of Retail Supervisor.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Show Your Passion for Cooking: When you're writing your application, let your love for cooking and culinary experiences shine through. We want to see how your passion aligns with our Cookshop's mission to inspire home chefs!
Highlight Your Leadership Skills: Make sure to showcase your experience in leading teams and driving sales. We’re looking for someone who can motivate and coach others, so share specific examples of how you've done this in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the Retail Supervisor role. We appreciate when candidates take this extra step.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Fortnum & Mason!
How to prepare for a job interview at Fortnum & Mason
✨Know Your Cookshop Stuff
Before the interview, dive into Fortnum & Mason's Cookshop offerings. Familiarise yourself with their premium cookware and kitchen gadgets. Being able to discuss specific products and how they enhance the cooking experience will show your genuine interest and passion for the role.
✨Show Off Your Leadership Skills
Prepare examples of how you've successfully managed a team in a fast-paced environment. Think about times when you motivated your team or improved customer service. This will demonstrate your ability to inspire and lead, which is crucial for the Retail Supervisor position.
✨Practice Your People Skills
Since strong people skills are key, practice answering questions that showcase your communication abilities. Role-play scenarios where you handle customer complaints or coach a team member. This will help you convey your friendly and warm approach during the interview.
✨Be Ready for Flexibility Questions
Expect questions about your availability and flexibility, especially regarding weekend shifts. Be honest about your schedule but also express your willingness to adapt. This shows you're committed to being a reliable part of the team, which is essential in a retail environment.
