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- Tasks: Lead a team of Retail Hosts to deliver exceptional customer service and manage store experiences.
- Company: Join Fortnum & Mason, a luxury brand known for its heritage and commitment to joy-giving.
- Benefits: Enjoy up to 40% discounts, a discretionary bonus, and 28 days holiday plus extra wellbeing days.
- Why this job: Be part of a dynamic team in a luxury setting, enhancing your skills while creating memorable experiences.
- Qualifications: Experience in retail management with strong leadership and communication skills is essential.
- Other info: We celebrate diversity and are committed to nurturing talent in an inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
Join the Fortnum & Mason Guest Experience Team! We are now looking for an experienced and exceptional Retail Manager to lead our busy Retail Hosts. Our Retail Hosts are an iconic symbol of the company’s heritage and embody our long standing legacy of joy giving things. Our Retail Manager will be fully responsible for the tight-knit Retail Hosts team, managing their performance through strong leadership skills and will ensure our world class customer service is delivered consistently.
Why Work For Us:
- Discretionary annual bonus (up to 10% of salary)
- Up to 40% store and restaurant discounts
- Subsidised staff restaurant using Fortnum’s ingredients
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years
What You'll Do:
- Drive clientelling through team management
- Drive service and sales targets
- Overseeing management of retail hosts
- Managing store experience, store tours, activations and events
What We're Looking For:
- Experience in a fast paced environment in a similar role in personal shopping
- Proven experience in managing a team against performance indicators
- A friendly warm approach with great people skills
- Flexibility to work various shifts, including weekends
- Outstanding communication skills
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Retail Manager - Guest Experience employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager - Guest Experience
✨Tip Number 1
Familiarise yourself with Fortnum & Mason's heritage and values. Understanding their commitment to customer service and the unique experience they offer will help you align your approach during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in fast-paced environments. Be ready to discuss specific strategies you've used to drive performance and enhance customer experiences.
✨Tip Number 3
Network with current or former employees of Fortnum & Mason if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to demonstrate your flexibility and adaptability. Given the role requires working various shifts, think of examples where you've successfully adjusted to changing circumstances in previous jobs.
We think you need these skills to ace Retail Manager - Guest Experience
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Manager position. Tailor your application to highlight your relevant experience in managing teams and delivering exceptional customer service.
Craft a Compelling CV: Ensure your CV showcases your leadership experience, particularly in retail or customer service environments. Use specific examples of how you've driven performance and managed teams effectively.
Write a Strong Cover Letter: In your cover letter, express your passion for creating memorable customer experiences. Mention your understanding of Fortnum & Mason's heritage and how you can contribute to their legacy of joy-giving service.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Fortnum & Mason
✨Showcase Your Leadership Skills
As a Retail Manager, you'll be leading a team of Retail Hosts. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to drive performance.
✨Emphasise Customer Experience
Since the role focuses on delivering exceptional customer service, think of specific instances where you enhanced the customer experience in previous roles. Share stories that illustrate your commitment to clientelling and creating memorable shopping experiences.
✨Demonstrate Flexibility and Adaptability
The job requires flexibility in working various shifts, including weekends. Be ready to discuss your availability and provide examples of how you've adapted to changing circumstances in fast-paced environments.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Prepare for scenarios related to team management, customer complaints, or achieving sales targets, and think through how you would respond effectively.
