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For Companies At a Glance
- Tasks: Welcome guests with warmth and ensure exceptional service throughout their visit.
- Company: Fortnum & Mason, a historic brand known for extraordinary food and service.
- Benefits: Enjoy discounts, a bonus scheme, generous holiday, and career development opportunities.
- Why this job: Be the face of Fortnum's and create unforgettable experiences for every guest.
- Qualifications: Passion for people, excellent communication skills, and a warm presence.
- Other info: Join a diverse team committed to inclusivity and personal growth.
The predicted salary is between 24000 - 36000 £ per year.
First founded in Piccadilly in 1707, Fortnum & Mason has welcomed generations of guests through our iconic doors. For more than three centuries, we have remained a destination for extraordinary food, exceptional service, and joy‑giving experiences — and it all begins the moment someone steps inside. We are now seeking a Doorperson to join our Piccadilly flagship team — a role that truly sets the tone for every guest’s visit. As the first and last point of contact, you will embody the warmth, elegance, and impeccable service that Fortnum’s is renowned for worldwide.
Why Work For Us:
- Discretionary annual bonus (up to 5% of salary)*
- Up to 40% store and restaurant discounts*
- Subsidised staff restaurant using Fortnum’s ingredients
- 28 days’ holiday + a day off for your birthday and 5 extra wellbeing days*
- Matched pension scheme and brilliant career development opportunities
- Annual staff party and incredible gifts after 5 years
*Subject to terms and conditions of employment
What You'll Do:
As our Doorperson, you’ll play a vital part in shaping unforgettable guest experiences. In this role, you will:
- Offer a warm welcome to guests upon arrival and ensure every departure reflects the high standards of the Fortnum’s brand.
- Manage guest interactions with courtesy and efficiency — from requests and queries to comments and occasional complaints.
- Assist guests as they arrive, including greeting them from cars or taxis and supporting with luggage or personal belongings when appropriate.
- Arrange taxis for departing guests and confidently provide directions or guidance.
- Champion Fortnum’s services, sharing information about in‑store moments, events, and offerings to enhance the guest experience.
- Maintain impeccable personal presentation, showcasing our uniform and heritage with pride.
- Be stationed at the store entrance, ensuring exceptional service while working comfortably across varying weather conditions, as this role is primarily front‑of‑house.
What You'll Bring:
You’ll have a natural passion for people, excellent communication skills, and a warm, engaging presence. Whether offering assistance or simply greeting guests, you know how to make people feel valued from the very first moment. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Retail Doorperson | Guest Experience employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Doorperson | Guest Experience
✨Tip Number 1
Get to know the company! Before your interview, dive into Fortnum & Mason's history and values. This way, you can show off your knowledge and passion for their brand, making a great first impression.
✨Tip Number 2
Practice your warm welcome! As a Doorperson, your greeting sets the tone for every guest's experience. Try rehearsing a few friendly phrases that embody the elegance and warmth of Fortnum’s — it’ll help you feel more confident on the day.
✨Tip Number 3
Be ready for anything! Guests might have all sorts of requests or questions. Think about common scenarios you might encounter and how you’d handle them with courtesy and efficiency. This will show you’re prepared and adaptable.
✨Tip Number 4
Don’t forget to showcase your personality! While professionalism is key, let your natural charm shine through. Fortnum & Mason values a warm, engaging presence, so be yourself and connect with the interviewers — they want to see the real you!
We think you need these skills to ace Retail Doorperson | Guest Experience
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for guest experiences and hospitality. Remember, this role is all about making people feel welcome!
Tailor Your Application: Make sure to tailor your application specifically for the Doorperson role at Fortnum & Mason. Highlight any relevant experience you have in customer service or hospitality, and connect it back to how you can contribute to our iconic brand.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you a great fit for the role. Avoid fluff and focus on your key strengths and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Fortnum & Mason and what we stand for.
How to prepare for a job interview at Fortnum & Mason
✨Know the Brand Inside Out
Before your interview, dive deep into Fortnum & Mason's history and values. Understand what makes their service exceptional and how they create memorable experiences for guests. This knowledge will help you demonstrate your passion for the brand and show that you're a perfect fit for the role.
✨Practice Your Warm Welcome
As a Doorperson, your first impression is crucial. Practice greeting people with warmth and enthusiasm. You might even want to rehearse a few phrases that embody the elegance and courtesy expected at Fortnum’s. Remember, it’s all about making guests feel valued from the moment they arrive.
✨Showcase Your Communication Skills
During the interview, highlight your excellent communication skills. Be ready to share examples of how you've handled guest interactions in the past, especially any challenging situations. This will illustrate your ability to manage requests and complaints with grace and efficiency.
✨Dress to Impress
Since personal presentation is key for this role, make sure you dress smartly for your interview. Choose an outfit that reflects the elegance of Fortnum & Mason. This not only shows respect for the brand but also gives the interviewers a glimpse of how you would represent them as a Doorperson.
