Merchandising Admin Assistant

Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

We are seeking a highly organised and detail-oriented Merchandising Admin Assistant to support the Merchandising team in the smooth execution of stock management, order processing, and supplier communication. This role plays a vital part in ensuring stock availability is optimised, that purchase orders are accurately managed, and stores are fully supported in their day-to-day operations.

Key Responsibilities

• Maintain and update key merchandising reports, including delivery schedules and availability reports. Liaise with Warehouse, Satellite Stores, Retail, and Online teams to ensure accurate and timely stock availability information.
• Contribute to maintaining defined availability parameters across channels.
• Supporting Merchandiser with ADHOC reporting and analysis when required.

Store Replenishment & Floor Planning

• Ensure strong store availability using an AI-driven replenishment and forecasting system (Relex).
• Collaborate with Branch Merchandising and Buying teams to facilitate smooth floor plan transitions for seasonal campaigns.
• Work with the Merchandiser and Branch Merchandising team to maintain accurate shelf capacity (shelf cap) data.
• Support the Merchandiser in achieving seasonal sell-through (ST) targets through effective end-of-campaign stock management.
• Regularly walk the shop floor to identify and elevate stock or visual merchandising issues.
• Provide timely and professional responses to store queries, ensuring prompt resolution.

Order Management & System Maintenance

• Raise and manage all purchase orders, ensuring accuracy in pricing, quantities, and delivery dates.
• Maintain order data to reflect any changes or confirmations from suppliers.
• Monitor key dates and lead times to ensure timely stock delivery and accurate reporting.
• Support with Warehouse PO queries to ensure a smooth goods in process and supplier compliance.

Supplier & Warehouse Coordination

• Liaise with suppliers for order confirmations, delivery updates, and issue resolution.
• Communicate and follow up on failed deliveries, proposing appropriate actions where required.
• Raise and track Supplier Compliance Charges and compile relevant statistical data.

Key Accountabilities

• Effective communication with suppliers and internal departments.
• Accurate and timely placement/management of orders.
• System accuracy regarding expected stock and delivery schedules.
• Maintain clear documentation of compliance charges and reporting.
• Provide administrative support to the wider merchandising team.

Skills & Experience Required

• Previous experience in a merchandising admin role preferred.
• Strong organisational and time management skills.
• High attention to detail and accuracy.
• Confident communicator with both internal and external stakeholders.
• Proficient in Microsoft Office, especially Excel; experience with Dynamics, Relex or other ordering systems (preferred).
• Ability to work in a fast-paced environment and manage multiple priorities.

Personal Attributes

• Proactive and solution-focused.
• Team player with a collaborative mindset.
• Commercially aware with a customer-first approach.

Why Work For Us

• A generous store and restaurant discount of up to 40%
• 25 days holidays (excluded bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
• A range of opportunities to develop and grow personally and professionally

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.