Fortnum & Mason in London is seeking an ambitious Customer Engagement professional to shape the Membership programme and CRM roadmap. You will own strategic development, driving engagement, personalisation and value across stores, restaurants, events and digital channels.
You’ll collaborate with marketing, data and design teams to design cross-channel journeys, measure loyalty metrics and continually optimise the member experience to grow lifetime value.
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Membership & CRM Growth Lead employer: Fortnum & Mason
At Fortnum & Mason, we pride ourselves on creating extraordinary experiences and fostering a supportive work environment that values each team member's contributions. As a Retail Guest Experience Host in our iconic Piccadilly location, you'll enjoy competitive pay, generous discounts, and numerous opportunities for career development while being part of a rich heritage that celebrates exceptional service and inclusivity. Join us to not only enhance your skills but also to create magical moments for our customers every day.
