At a Glance
- Tasks: Lead a dynamic team to deliver exceptional service at Heathrow Airport.
- Company: Join the iconic British brand, Fortnum & Mason, known for its heritage and quality.
- Benefits: Enjoy competitive salary, discounts, generous holiday, and career development opportunities.
- Other info: Flexible shifts and a commitment to inclusivity and personal growth.
- Why this job: Be a brand ambassador and create memorable experiences for customers from around the world.
- Qualifications: Experience in retail or hospitality with a passion for outstanding service.
The predicted salary is between 30000 - 40000 £ per year.
Contract: Full-time opportunities available. At Fortnum & Mason, exceptional service is at the heart of everything we do. As we continue to grow our presence at Heathrow, we are seeking experienced leaders to join our team. We are recruiting for Manager, Deputy Manager and Assistant Manager roles, offering exciting opportunities to join an iconic British brand in a dynamic, international environment.
This is a unique opportunity to lead a team representing Fortnum & Mason’s heritage of excellence, delivering thoughtful, personalised service to customers from across the world. As a Manager, you will act as a true ambassador of the brand, ensuring every interaction reflects our reputation for quality, charm, and impeccable attention to detail.
Why Work For Us
- Competitive salary + paid overtime
- Discretionary annual bonus (up to 5% of salary)*
- Up to 40% store and restaurant discounts*
- Subsidised staff restaurant using Fortnum’s ingredients
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years
*Subject to terms and conditions
What You'll Be Doing
- Leading, inspiring, and developing a high-performing team to deliver a world-class, service-led customer experience
- Acting as a brand ambassador, bringing the Fortnum & Mason story to life with confidence and pride
- Driving sales performance while maintaining a strong service-first culture
- Coaching your team to build strong product knowledge across food, gifting, and luxury retail ranges
- Overseeing the shop floor to ensure exceptional presentation standards that reflect our heritage
- Creating a warm, welcoming environment for customers and colleagues alike
- Managing day-to-day operations in a fast-paced airport setting, ensuring efficiency and compliance
- Supporting recruitment, onboarding, and ongoing development of your team
What We Are Looking For
- An experienced leader within retail, hospitality, or a customer-focused environment
- Passionate about delivering outstanding service and creating memorable customer experiences
- Proud to represent a brand built on heritage, quality, and craftsmanship
- A natural people leader – warm, engaging, and able to inspire and develop others
- Commercially aware, with the ability to balance service excellence and sales performance
- Highly organised, with strong attention to detail in a fast-moving environment
- Flexible and able to work a variety of shifts, including early mornings, evenings, weekends, and public holidays
Additional Information
- Appointment is subject to satisfactory references and pre-employment checks (5 years)
- Due to the security requirements of working at Heathrow Airport, additional screening may be required
If you have a passion for exceptional service and take pride in leading teams to create memorable customer experiences, we would be delighted to hear from you. This is a fantastic opportunity to grow your career within a luxury setting, with opportunities across Manager, Deputy Manager, and Assistant Manager levels. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
Manager - Heathrow Airport employer: Fortnum & Mason
At Fortnum & Mason, we pride ourselves on being an exceptional employer, offering competitive salaries, generous benefits, and a vibrant work culture that celebrates our heritage of excellence. Working at Heathrow Airport provides a unique opportunity to engage with a diverse international clientele while leading a passionate team dedicated to delivering outstanding service. With a strong focus on employee growth and inclusivity, we are committed to nurturing talent and creating memorable experiences for both our customers and staff.
StudySmarter Expert Advice🤫
We think this is how you could land Manager - Heathrow Airport
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and hospitality sectors, especially those who have experience at Heathrow. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in style! If you’re heading to Heathrow for an interview, dress the part. Make sure your outfit reflects the quality and charm of Fortnum & Mason. First impressions matter, so let your attire speak volumes about your professionalism.
✨Tip Number 3
Prepare to impress! Research Fortnum & Mason’s heritage and values. Be ready to share how your leadership style aligns with their commitment to exceptional service. This will show that you’re not just another candidate, but someone who truly gets the brand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Fortnum & Mason family. Let’s get you on board!
We think you need these skills to ace Manager - Heathrow Airport
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for exceptional service shine through. We want to see how you connect with Fortnum & Mason’s heritage and values, so share your experiences that reflect this.
Tailor Your CV:Make sure your CV is tailored to the role of Manager at Heathrow Airport. Highlight your leadership experience in retail or hospitality, and don’t forget to mention any specific achievements that demonstrate your ability to inspire and develop a team.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for our team. Use it to showcase your personality and explain how your skills align with our commitment to delivering a world-class customer experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Fortnum & Mason
✨Know the Brand Inside Out
Before your interview, dive deep into Fortnum & Mason's history, values, and product offerings. Understanding their heritage and what makes them unique will help you articulate how you can embody their brand as a manager.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Highlight your ability to inspire and develop others, especially in high-pressure environments like airports. Be ready to discuss specific situations where you drove performance while maintaining exceptional service.
✨Demonstrate Customer-Centric Thinking
Think about how you can create memorable customer experiences. Be prepared to share ideas on how to enhance service delivery and engage with diverse customers. This will show that you’re not just focused on sales but also on building relationships.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, such as handling difficult customers or managing a busy shop floor. Practise your responses to these types of questions, focusing on your problem-solving skills and attention to detail.
