At a Glance
- Tasks: Deliver exceptional service and create memorable dining experiences for guests.
- Company: Join the iconic Fortnum & Mason team at our Diamond Jubilee Tea Salon.
- Benefits: Competitive pay, bonuses, discounts, and 28 days holiday plus your birthday off.
- Other info: Inclusive environment with career development and recognition for long service.
- Why this job: Be part of a luxury hospitality experience and make every guest's visit special.
- Qualifications: Experience in fine dining and a passion for outstanding customer service.
The predicted salary is between 12 - 15 £ per hour.
Join the Fortnum & Mason Team! Are you passionate about delivering exceptional hospitality and creating memorable dining experiences? Do you thrive in a fast-paced, luxury environment and take pride in providing outstanding customer service? If so, we'd love to hear from you.
Fortnum & Mason are looking for an exceptional Waiter/Waitress to join our renowned Diamond Jubilee Tea Salon at our iconic Piccadilly flagship store. As a key member of our hospitality team, you will help deliver the world-class service that our guests have come to expect, ensuring every visit is truly special from arrival to departure.
Why Work For Us?
- Competitive hourly rate plus paid overtime
- Discretionary annual bonus (up to 5% of salary)
- Up to 40% store and restaurant discounts
- Subsidised staff restaurant using Fortnum's ingredients
- 28 days holiday, plus your birthday off and 5 additional wellbeing days
- Matched pension scheme and career development opportunities
- Annual staff party and long-service recognition gifts after 5 years
What You'll Do
- Deliver exceptional service to guests throughout their dining experience
- Maintain your station and section to the highest standards at all times
- Prepare and set tables in accordance with Fortnum & Mason service standards
- Demonstrate excellent menu knowledge, including our Afternoon Tea offering, teas, cakes and seasonal menus
- Take food and beverage orders accurately and confidently
- Work closely with Head Waiters and management to ensure smooth service delivery
- Anticipate guest needs and exceed expectations through attentive, personalised service
- Handle guest feedback, requests and concerns professionally and efficiently
- Support colleagues to create a positive and collaborative team environment
- Ensure all health, safety and hygiene standards are consistently maintained
What We're Looking For
- Previous experience in a luxury hospitality, restaurant, Afternoon Tea or fine dining environment
- A genuine passion for delivering outstanding customer service
- Excellent communication and interpersonal skills
- Strong attention to detail and a professional, polished presentation
- Ability to work efficiently in a busy environment while maintaining exceptional service standards
- Positive, proactive and team-oriented approach
- A keen interest in food, beverage and the Fortnum & Mason brand
- Flexibility to work a variety of shifts, including weekends and peak trading periods
Our Commitment to Inclusion
At Fortnum & Mason, we are committed to developing careers and nurturing talent regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. We celebrate individuality and embrace diversity, creating an inclusive environment where everyone can thrive. Our people are at the heart of everything we do. In recent years, our teams have been recognised with awards across Retail, Hospitality, Customer Service, Technology, Visual Merchandising and Community Impact, reflecting the exceptional talent and dedication that makes Fortnum & Mason such a special place to work.
Waiter / Waitress Diamond Jubilee Tea Salon in London employer: Fortnum & Mason
Fortnum & Mason is an exceptional employer, offering a vibrant work culture in the iconic setting of Piccadilly. With a commitment to employee growth and development, we provide ample opportunities for professional advancement alongside generous benefits such as a substantial discount and 25 days of holiday, making it a rewarding place to build your career in tax management.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter / Waitress Diamond Jubilee Tea Salon in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Fortnum & Mason. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Fortnum & Mason
Don't be shy about reaching out to Fortnum & Mason directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Waiter / Waitress Diamond Jubilee Tea Salon in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Fortnum & Mason and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Fortnum & Mason
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
