At a Glance
- Tasks: Lead a dynamic team and deliver exceptional luxury customer service.
- Company: Join our flagship store in London, known for its inclusive culture.
- Benefits: Enjoy competitive pay, discounts, extra holiday, and career growth opportunities.
- Other info: Join us for an annual staff party and celebrate your milestones with us.
- Why this job: Be a part of a vibrant team and make a real impact on customer experiences.
- Qualifications: Experience in retail and a passion for delivering excellent service.
The predicted salary is between 30000 - 40000 £ per year.
Excitingly, we are now looking for a talented Supervisor to join our Lower Ground Floor's Tills team in our Flagship Piccadilly store. Our Supervisor will provide exceptional and personalised luxury customer service, all while leading our close knit retail team. Reporting to both the Floor & Retail Manager, we are looking for an inspirational and proactive leader who will offer guidance, and share responsibility for the floor's day-to-day operations. You will assist in motivating and coaching the team to ensure they all deliver world-class customer service consistently. Strong management and people skills are key to this role, as you will need to confidently guide a diverse team of sales staff.
Why Work For Us:
- Competitive hourly rate + paid overtime
- Discretionary annual bonus (up to 5% of salary)*
- Up to 40% store and restaurant discounts*
- Subsidised staff restaurant using Fortnum's ingredients
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years
*subject to terms and conditions
What We Are Looking For:
- Already be in a similar role within the retail industry
- Possess experience working within a fast-paced, luxury environment
- Demonstrate your proven ability to deliver excellent customer service
- Be fully flexible to work varying shifts including weekends
- Have superb communication skills as you will be working with a number of departments
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a leadership capacity.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Supervisor in London employer: Fortnum & Mason
Join our prestigious Flagship Piccadilly store as a Supervisor, where you will be part of a dynamic team dedicated to delivering exceptional luxury customer service. We pride ourselves on fostering a supportive and inclusive work culture, offering competitive pay, generous discounts, and numerous opportunities for career development, all while celebrating the unique contributions of our employees. With a focus on personal growth and well-being, we ensure that every team member feels valued and empowered to excel in their role.
