Store Supervisor in London

Store Supervisor - Heathrow T2 - London Location: Heathrow Terminal 2 Contract: Full-time Opening: September 2026 We are looking for an enthusiastic and customer-focused Supervisor to join the opening team of our new Fortnum & Mason store in Heathrow Terminal 2 . This is an exciting opportunity to be part of a flagship travel retail environment, delivering exceptional service to customers from around the world. As a Supervisor, you will play a key role in supporting the management team, leading the shop floor, and ensuring the smooth day-to-day running of the store. Why Work For Us: Competitive hourly rate paid overtime Up to 40% store and restaurant discounts* 28 days holiday a day off for your birthday and 5 extra wellbeing days off* Matched pension scheme and career development opportunities Annual staff party and incredible gifts after 5 years *Subject to terms and conditions What You'll Do: Lead by example to deliver outstanding customer service in line with Fortnum & Mason's standards Support the management team in supervising the shop floor and guiding the team Drive sales through excellent product knowledge and proactive customer engagement Assist with daily operations including stock replenishment, merchandising, and cash handling Support the training and coaching of team members Ensure compliance with company policies, health & safety, and Heathrow operational requirements What We Are Looking For: Experience in a retail or hospitality environment, ideally in a senior sales or supervisory position A passion for delivering exceptional customer service Strong communication skills and confidence leading a team on the shop floor Proactive, hands-on approach with a positive attitude Ability to work in a fast-paced, high-footfall environment Flexible to work shifts, including early mornings, evenings, weekends, and bank holidays Experience in travel retail or luxury retail is advantageous We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.