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- Tasks: Engage customers and create unforgettable experiences in our Wines & Spirits department.
- Company: Join the iconic Fortnum & Mason, known for exceptional service and quality.
- Benefits: Enjoy discounts, bonuses, extra holiday, and a vibrant staff community.
- Other info: Flexible hours with opportunities for growth in an inclusive environment.
- Why this job: Share your passion for wines and spirits while developing your career in retail.
- Qualifications: Previous retail or hospitality experience and a love for wines and spirits.
The predicted salary is between 24000 - 30000 £ per year.
Fortnum & Mason is seeking an exceptional Sales Associate to join our renowned Wines & Spirits department. As part of this celebrated team, you’ll bring our extraordinary products to life through impeccable service, deep product passion, and a dedication to creating unforgettable experiences for every customer who walks through our doors. Reporting to the Floor Manager, you will play a key role in ensuring our department excels day after day—maintaining beautifully presented displays, supporting stock levels, and contributing to the achievement of departmental KPIs through both individual brilliance and collaborative spirit. This is a role for someone who thrives on engaging with customers, sharing product knowledge, and creating moments of genuine delight. If you’re confident, warm, and naturally engaging, you’ll feel right at home.
Responsibilities
- Maintain beautifully presented displays and support stock levels in the Wines & Spirits department.
- Contribute to the achievement of departmental KPIs through individual performance and collaboration.
- Engage with customers, share product knowledge, and create moments of genuine delight.
Qualifications
- Has a genuine passion for Wines & Spirits, and loves sharing that passion with others.
- Brings previous experience in a related retail or hospitality role.
- Holds a foundational knowledge of wines and/or spirits—through experience, study, or personal interest.
- Is eager to deepen their expertise and learn our product range inside-out.
- Flexible and able to work 37.5 hours across 5 days, including weekends, on a rotating rota.
Benefits
- Discretionary annual bonus (up to 5% of salary)
- Up to 40% store and restaurant discounts
- Subsidised staff restaurant using Fortnum’s ingredients
- 28 days’ holiday + a day off for your birthday and 5 extra wellbeing days
- Matched pension scheme and brilliant career development opportunities
- Annual staff party and incredible gifts after 5 years
Inclusive Environment
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
Sales Associate (Wines & Spirits) 37.5h in London employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate (Wines & Spirits) 37.5h in London
✨Tip Number 1
Get to know the company! Before your interview, dive into Fortnum & Mason's history and values. This will help you connect with the team and show that you're genuinely interested in being part of their renowned Wines & Spirits department.
✨Tip Number 2
Practice your product knowledge! Brush up on your wines and spirits basics so you can engage customers confidently. Share your passion during the interview—it's all about creating those moments of genuine delight!
✨Tip Number 3
Show off your teamwork skills! Highlight any past experiences where you collaborated with others to achieve goals. Remember, this role is all about contributing to departmental KPIs, so let them know you’re a team player.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Fortnum & Mason family. Don’t miss out on this opportunity!
We think you need these skills to ace Sales Associate (Wines & Spirits) 37.5h in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for wines and spirits shine through! We want to see that genuine enthusiasm for the products you'll be working with, so share any experiences or knowledge you have that highlight this passion.
Tailor Your Application: Make sure to customise your application to fit the Sales Associate role. Highlight relevant experience from retail or hospitality that showcases your ability to engage with customers and create memorable experiences—this is what we’re all about!
Be Personable: We’re looking for someone warm and engaging, so let your personality come through in your writing. Use a friendly tone and don’t be afraid to show a bit of yourself—this helps us get to know you better and see if you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Fortnum & Mason
✨Show Your Passion for Wines & Spirits
Make sure to express your genuine enthusiasm for wines and spirits during the interview. Share personal experiences or stories that highlight your knowledge and love for the products. This will help you connect with the interviewer and demonstrate that you're the right fit for the role.
✨Know the Products Inside-Out
Before the interview, take some time to research Fortnum & Mason's wines and spirits range. Familiarise yourself with their bestsellers and any unique offerings. Being able to discuss specific products will show that you're proactive and serious about the position.
✨Demonstrate Your Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in previous roles. Think about times when you created memorable experiences or resolved issues effectively. This will showcase your ability to contribute to the department's KPIs through excellent service.
✨Emphasise Team Collaboration
Since this role involves working closely with others, be ready to discuss your experience in team settings. Highlight instances where you collaborated to achieve goals or supported colleagues. This will illustrate your commitment to a collaborative spirit, which is key for success at Fortnum & Mason.