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- Tasks: Deliver exceptional service at our confectionary counter and create unforgettable customer experiences.
- Company: Join the iconic Fortnum & Mason team, known for elegance and exceptional service.
- Benefits: Competitive pay, bonuses, discounts, subsidised meals, and extra holiday days.
- Why this job: Be part of a luxury brand and develop your skills in a vibrant environment.
- Qualifications: Experience in fast-paced roles and a passion for fine food and drink.
- Other info: Inclusive culture with career development opportunities and recognition for outstanding contributions.
The predicted salary is between 11 - 16 £ per hour.
Join the Fortnum & Mason Confectionary Team! Be the First Impression. Create the Lasting Memory. At Fortnum & Mason, our Ground Floor is where the magic begins—and our Sales Associates are its storytellers. From the moment guests step through our iconic Piccadilly doors, they’re welcomed into a world of elegance, heritage, and exceptional service. Our Ground Floor Sales Associates team delivers more than just retail; they create unforgettable experiences. Join us in creating experiences through our Confectionary counter.
Why Work For Us:
- Competitive hourly rate + paid overtime
- Discretionary annual bonus (up to 5% of salary)
- Up to 40% store and restaurant discounts
- Subsidised staff restaurant using Fortnum's ingredients
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years
What You’ll Do:
- Delivering an exceptional personalised service on our confectionary counter
- Identifying customer profiles and taste to enhance a storytelling experience
- Complete transactions of products
What We’re Looking For:
- Experience in a fast-paced environment in a similar role/passion for chocolate/confectionary
- Brings genuine enthusiasm for fine food and drink, inspiring customers with recommendations that elevate their shopping experience.
- A friendly warm approach with great people skills
- Flexibility to work various shifts, including weekends
- Outstanding communication skills
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Sales Associate - Confectionary in London employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Confectionary in London
✨Tip Number 1
Get to know Fortnum & Mason inside out! Familiarise yourself with their confectionary offerings and the brand's history. This way, when you chat with the team, you can show off your passion and knowledge, making a great first impression.
✨Tip Number 2
Practice your storytelling skills! As a Sales Associate, you'll be creating memorable experiences for customers. Think about how you can weave in the heritage of Fortnum & Mason while discussing their delicious products.
✨Tip Number 3
Be ready to showcase your people skills! During interviews or meet-ups, demonstrate your friendly approach and enthusiasm for fine food. Remember, it’s all about connecting with customers and making them feel special.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep an eye out for any roles that match your passion for confectionary.
We think you need these skills to ace Sales Associate - Confectionary in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for confectionary shine through! Share any experiences or stories that highlight your enthusiasm for fine food and drink. We want to see how you can inspire our customers with your recommendations.
Tailor Your Application: Make sure to customise your application to fit the Sales Associate role at Fortnum & Mason. Highlight your experience in fast-paced environments and how your skills align with creating unforgettable customer experiences. We appreciate a personal touch!
Be Personable: Your written application should reflect your friendly and warm approach. Use a conversational tone that showcases your great people skills. Remember, we’re looking for someone who can connect with our guests right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re serious about joining our amazing team at Fortnum & Mason.
How to prepare for a job interview at Fortnum & Mason
✨Know Your Confectionary
Before the interview, brush up on your knowledge of confectionary products. Familiarise yourself with Fortnum & Mason's offerings and be ready to discuss your favourite chocolates or sweets. This shows genuine enthusiasm and helps you connect with the brand.
✨Master the Art of Storytelling
Since the role involves creating memorable experiences, think about how you can weave storytelling into your responses. Prepare examples of how you've engaged customers in the past, highlighting your ability to enhance their shopping experience through personal anecdotes.
✨Showcase Your People Skills
Prepare to demonstrate your outstanding communication skills. Think of scenarios where you've successfully interacted with customers, especially in fast-paced environments. Be ready to share how you handle difficult situations with a friendly and warm approach.
✨Flexibility is Key
Be open about your availability for various shifts, including weekends. Employers appreciate candidates who are flexible and willing to adapt. Mention any previous experience working varied hours and how you managed to maintain excellent service during busy times.
