At a Glance
- Tasks: Lead a dynamic team in delivering exceptional customer service and driving sales.
- Company: Join the iconic Fortnum & Mason at our new Canary Wharf pop-up store.
- Benefits: Enjoy competitive pay, generous discounts, and extra holiday days for your wellbeing.
- Other info: Flexible shifts and great career development opportunities await you!
- Why this job: Be part of a luxury brand and create memorable experiences for customers.
- Qualifications: Experience in retail and a passion for excellent customer service.
The predicted salary is between 30000 - 40000 £ per year.
Join our brand-new Canary Wharf pop up store this season with Fortnum & Mason bringing over 300 years of extraordinary taste to the heart of Canary Wharf. Step into a world of iconic teas, bubbly champagne, irresistible biscuits, and exclusive gifts — all wrapped in unmistakable Fortnum’s charm. Whether you're popping in for a midday pick-me-up or a last-minute gift with a dash of elegance, our pop-up promises a little magic in every visit.
This is a fixed term role until May 2027. This is a 40 hour a week contract where full flexibility is needed throughout the week and contract, based in Canary Wharf.
Fortnum & Mason are looking for an exceptional Retail Supervisor to join the team. Reporting to both the Floor & Retail Manager, we are looking for an inspirational and proactive leader who will offer guidance and share responsibility for the floor’s day-to-day operations. You will assist in motivating and coaching the team to ensure they all deliver world-class customer service consistently. Strong management and people skills are key to this role, as you will need to confidently guide a diverse team of sales staff.
Why Work For Us:
- Competitive hourly rate + paid overtime*
- Up to 40% store and restaurant discounts*
- Subsidised staff meal scheme
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
- Matched pension scheme and career development opportunities
- Annual staff party
*subject to terms and conditions
What You'll Do:
- Delivering exceptional service through driving sales, leading and inspiring the floor team and assisting clientele on the shop floor
- Develop strong relationships with internal and external stakeholders
What We're Looking For:
- Experience in a fast-paced environment in a similar role
- Proven ability to deliver excellent customer service
- A friendly warm approach with great people skills
- Flexibility to work various shifts, including weekends, early shifts and late finishes
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Retail Supervisor - Canary Wharf (40h) in London employer: Fortnum & Mason
Fortnum & Mason is an exceptional employer, offering a vibrant work culture in the heart of Canary Wharf, where you can be part of a team that brings over 300 years of extraordinary taste to life. With competitive pay, generous discounts, and a commitment to employee development, we foster an inclusive environment that celebrates diversity and encourages personal growth. Join us to not only deliver world-class customer service but also to thrive in a role that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor - Canary Wharf (40h) in London
✨Tip Number 1
Get to know the company! Before your interview, dive into Fortnum & Mason's history and values. This will not only impress them but also help you connect your experience with their mission.
✨Tip Number 2
Practice your people skills! Since this role is all about leading a diverse team, think of examples from your past where you've motivated others or handled tricky situations. Be ready to share these stories!
✨Tip Number 3
Show your flexibility! Make it clear that you're up for various shifts and can adapt to the fast-paced environment. Highlight any previous experience in similar roles where you thrived under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Fortnum & Mason family.
We think you need these skills to ace Retail Supervisor - Canary Wharf (40h) in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love delivering exceptional customer service and creating memorable experiences for our customers.
Tailor Your CV:Make sure your CV highlights relevant experience in fast-paced retail environments. We’re looking for specific examples of how you've led teams or delivered excellent service, so don’t hold back!
Be Yourself:We value authenticity, so don’t be afraid to let your personality come through in your application. A friendly, warm approach is what we’re all about, and it’ll help us get to know the real you.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our amazing team at Fortnum & Mason!
How to prepare for a job interview at Fortnum & Mason
✨Know Your Fortnum & Mason
Before the interview, dive into the history and values of Fortnum & Mason. Familiarise yourself with their iconic products like teas and biscuits. This will not only show your enthusiasm but also help you connect your experience to their brand ethos.
✨Showcase Your Leadership Skills
As a Retail Supervisor, you'll need to inspire and guide your team. Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlight your ability to motivate others and create a positive work environment.
✨Demonstrate Flexibility
Since the role requires flexibility in working hours, be ready to discuss your availability. Share instances where you've adapted to changing schedules or handled unexpected challenges in a fast-paced environment. This will reassure them that you're up for the task!
✨Emphasise Customer Service Excellence
Fortnum & Mason prides itself on exceptional customer service. Prepare to discuss how you've gone above and beyond for customers in previous roles. Use specific examples to illustrate your commitment to creating memorable experiences for clients.
